| Author |
 Topic  |
|
|
miguel_butler
Starting Member
3 Posts |
 Posted - 17 February 2009 : 11:12:18
|
Hi,
My set up - I am using ASPMail and all seems to work ok.
I go to my members lists and send a member an email and it arrives fine.
But if I subscribe to a forum and someone updates that forum I never receive an email. Neither do any of my colleagues on any of the forums we have set up.
I'm confused as when I look in the scripts of this software it appears that both processes use the same code?
Any ideas? Any ideas how I can get any error feedback so I can trace the problem?
I am a techie so you can hit me with the blunt facts. :-)
Thanks for any advice...
Mike< |
|
|
AnonJr
Moderator
United States
5768 Posts |
Posted - 17 February 2009 : 11:21:41
|
Check and make sure you've set up the subscriptions properly - http://www.forumco.com/articles/tutorials/subscriptions.html
Also, its worth noting that if you have a lot of forums set up to send e-mails you can seriously slow down your system. There are a couple of MODs on SnitzBitz.com that will change the system to only send one e-mail until they log in again, or you could look at setting up an RSS feed instead of subscriptions (my preferred option). There are RSS MODs up on SnitzBitz.com as well as floating around here.< |
 |
|
|
Podge
Support Moderator
Ireland
3775 Posts |
|
|
miguel_butler
Starting Member
3 Posts |
Posted - 17 February 2009 : 14:31:45
|
thanks folks,
anonJr: I believe it's all set up as it should be and their is really very little load as I'm in testing and have only 5 internal users on the system at the moment.
podge: that's very interesting as the admin/moderator account is one of the accounts that has been posting to try and trigger an update to a topic. I'll look at that a bit closer and make sure that is not the issue.
thanks for the advice< |
|
|
|
Podge
Support Moderator
Ireland
3775 Posts |
|
|
miguel_butler
Starting Member
3 Posts |
Posted - 18 February 2009 : 04:59:11
|
quote:
Originally posted by Podge
If a moderator posts a reply to a topic then subscribed normal users will receive an email. Also, you won't receive a notification of your own posts no matter if you are a normal user, moderator or administrator even if you are already subscribed to a topic.
Did a few test posts from various accounts and it would seem that we have a different problem. 
Going back to my earlier post can, everything seems set up correctly AND direct mail through the members list works. So what are the differences in the direct mail and the subscription mails?
Is there some code I can run to fire the subscription mail process so I can see an error? How might I trace the problem here?
Oh and one other thing, if the option to subscribe is available can I assume it's set up correctly e.g. properly enabled for that forum?
Thanks
Mike< |
Edited by - miguel_butler on 18 February 2009 05:00:39 |
|
|
|
ruirib
Snitz Forums Admin
Portugal
26364 Posts |
Posted - 18 February 2009 : 05:02:45
|
| There are no differences between the emails. If normal email messages get through and subscriptions don't, that means subscription emails are not even being sent, so you have a subscriptions configuration problem. You need to have matching subscription levels at the board, category and forum levels, or it won't work.< |
Snitz 3.4 Readme | Like the support? Support Snitz too |
|
|
|
Podge
Support Moderator
Ireland
3775 Posts |
|
| |
Topic |
|
Topic Locked
