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 Transport failed to connect to the server
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pbenbrown
Starting Member

USA
12 Posts

Posted - 16 October 2008 :  18:08:39  Show Profile  Visit pbenbrown's Homepage
Background:

I’m a novice user, and this is my first installation. My host server is on GoDaddy.com Windows platform, IIS-6 and ASP 2.0 and higher, and the forum is on a subdomain if that matters. I’m using the current version of Snitz Forums 2000 v34_06 downloaded about a week ago, the DBtype is MS_Access and the configuration string is: strConnString = "Provider=Microsoft.Jet.OLEDB.4.0;Data Source=d:/hosting/pbenbrown1/forums/drfd\DBNAME.mdb" '## MS Access 2000

Problems:

1. Email is not going out from the forum on approval of new members, and I have tried addresses on 2 different pop3 servers in the email configuration section.

2. When I try to update my Admin profile by replacing yourmail@server.com with my address (and again I’ve tried addresses on a 2 different domains), I get the following error message:

There Was A Problem With Your Details
· Your request was not sent due to the following error: The transport failed to connect to the server.

I cannot find either of these problems addressed in the FAQs or among the other topics. Thanks in advance for any assistance you can provide. Your patience with an unsophisticated user is appreciated, as a lot of the terminology is still foreign to me.<

ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 17 October 2008 :  04:17:56  Show Profile  Send ruirib a Yahoo! Message
Seems like an email server issue. Have you contacted your host to find out how to use the email server - server address, authentication and such?<


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pbenbrown
Starting Member

USA
12 Posts

Posted - 17 October 2008 :  08:39:21  Show Profile  Visit pbenbrown's Homepage
Yes. I tried using two different email accounts on different domains, both of which I have successfully setup in MS Outlook. I'm using the same server address. However, I don't see where, in the snitz email configuration, there is any place to enter my email password or authentication information--just the server name and my address. What am I missing?<
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 17 October 2008 :  09:29:25  Show Profile  Send ruirib a Yahoo! Message
There are email components that will allow you to use authentication and others that do not allow that. Anyway, you will have to change some code to get that to work. What email component are you using?<


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Podge
Support Moderator

Ireland
3775 Posts

Posted - 17 October 2008 :  10:18:31  Show Profile  Send Podge an ICQ Message  Send Podge a Yahoo! Message
CDOSYS supports authentication if you have it available to you.<

Podge.

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pbenbrown
Starting Member

USA
12 Posts

Posted - 17 October 2008 :  11:01:30  Show Profile  Visit pbenbrown's Homepage
CDOSYS is the one I have selected. Can you advise what file I have to edit and what code to insert where? Thanks!<
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 17 October 2008 :  11:11:20  Show Profile  Send ruirib a Yahoo! Message
Try the info in this post: http://forum.snitz.com/forum/topic.asp?TOPIC_ID=67328<


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pbenbrown
Starting Member

USA
12 Posts

Posted - 17 October 2008 :  12:03:29  Show Profile  Visit pbenbrown's Homepage
Well I tried the things in that post and it still doesn't work. Here is what my inc.mail file looks like now, except I have faked my username, domain name and password in the example below. CAN you see anything I'm doing wrong here?

case "cdosys"
Set iConf = Server.CreateObject ("CDO.Configuration")
Set Flds = iConf.Fields

'Set and update fields properties
Flds("http://schemas.microsoft.com/cdo/configuration/sendusing") = 2 'cdoSendUsingPort
Flds("http://schemas.microsoft.com/cdo/configuration/smtpserver") = "smtpout.secureserver.net" 'strMailServer
Flds("http://schemas.microsoft.com/cdo/configuration/smtpserverport") = 25 'cdoSMTPServerPort
Flds("http://schemas.microsoft.com/cdo/configuration/smtpauthenticate") = 1 'cdoBasic
Flds("http://schemas.microsoft.com/cdo/configuration/sendusername") = "MYUSERNAME@MYDOMAIN.com"
Flds("http://schemas.microsoft.com/cdo/configuration/sendpassword") = "MYPASSWORD"
Flds.Update

Set objNewMail = Server.CreateObject("CDO.Message")
Set objNewMail.Configuration = iConf

'Format and send message
Err.Clear

objNewMail.To = strRecipients
objNewMail.From = "noreply@MYDOMAIN.com" 'strSender
objNewMail.ReplyTo = strSender
objNewMail.Subject = strSubject
objNewMail.TextBody = strMessage
On Error Resume Next
objNewMail.Send
If Err <> 0 Then
Err_Msg = Err_Msg & "<li>Your request was not sent due to the following error: " & Err.Description & "</li>"
End if

<
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 17 October 2008 :  12:21:23  Show Profile  Send ruirib a Yahoo! Message
Well looks like you need to contact GoDaddy's support.<


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pbenbrown
Starting Member

USA
12 Posts

Posted - 17 October 2008 :  12:32:39  Show Profile  Visit pbenbrown's Homepage
So...

1. Is my code correct?
2. What exactly should I be asking GoDaddy when I call?

My GoDaddy email works fine with MS Outlook by the way. I would think they'll just refer me back to Snitz support for an issue with Snitz forum software, but I'll be happy to try. See question 2. above.

Thanks for trying to help.<
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 17 October 2008 :  12:38:47  Show Profile  Send ruirib a Yahoo! Message
To update your admin profile, just turn email validation off, update the profile, turn it on again. Once you do that, test sending emails again.<


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pbenbrown
Starting Member

USA
12 Posts

Posted - 17 October 2008 :  12:59:00  Show Profile  Visit pbenbrown's Homepage
quote:
Originally posted by ruirib

To update your admin profile, just turn email validation off, update the profile, turn it on again. Once you do that, test sending emails again.



Thank you. That allowed me to update the Admin Profile email address. Unfortunately my forum email still does not work. I also tried undoing the other changes I described here today and tried again, but still no luck.<

Edited by - pbenbrown on 17 October 2008 13:23:23
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 17 October 2008 :  16:26:11  Show Profile  Send ruirib a Yahoo! Message
Better ask Godaddy what do you need to do to have email support in an ASP app, what component and server to use, port, authentication and such. Check whether they have a sample ASP script that works.<


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AnonJr
Moderator

United States
5768 Posts

Posted - 17 October 2008 :  16:41:40  Show Profile  Visit AnonJr's Homepage
Usually hosts like GoDaddy, 1and1, et al have some sort of a support page with some sample code. If you can find that it would help us all help you.<
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pbenbrown
Starting Member

USA
12 Posts

Posted - 17 October 2008 :  18:26:11  Show Profile  Visit pbenbrown's Homepage
Thanks Guys, I called GoDaddy and based on your suggested questions here is what they sent me:

// language -- C#
// import namespace
using System.Web.Mail;

private void SendEmail()
{
const string SERVER = "relay-hosting.secureserver.net";
MailMessage oMail = new System.Web.Mail.MailMessage();
oMail.From = "emailaddress@domainname";
oMail.To = "emailaddress@domainname";
oMail.Subject = "Test email subject";
oMail.BodyFormat = MailFormat.Html; // enumeration
oMail.Priority = MailPriority.High; // enumeration
oMail.Body = "Sent at: " + DateTime.Now;
SmtpMail.SmtpServer = SERVER;
SmtpMail.Send(oMail);
oMail = null; // free up resources
}

Some of it looks familiar, but as a newbie I'm not clear what I need to do with it. Can you look at this and tell me or show me how my inc-mail.asp file should look?<
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 17 October 2008 :  18:42:53  Show Profile  Send ruirib a Yahoo! Message
Looks like the server should be: relay-hosting.secureserver.net and it doesn't seem to require authentication. This means an unchanged inc_mail.asp should work, if you define relay-hosting.securerserver.net as the email server to use.<


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