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Doug G
Support Moderator
USA
6493 Posts |
 Posted - 28 March 2008 : 17:16:07
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Visit Toshiba's website and download the appropriate drivers for that laptop network interface and try re-installing them. It seems to me I had to use Toshiba's nic drivers on my Satellite. You may want to download all the drivers for that computer and burn a CD for the future too.
And if it's a hardware issue, as far as I know Toshiba will be obligated to honor warranty regardless of the OS you installed. The few times I have needed to use their laptop support (I've been a Toshiba laptop owner since about 1998) I found their support to be pretty decent.
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Doug G
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Computer history and help at www.dougscode.com |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 29 March 2008 : 11:47:19
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I've already re-downloaded the drivers and re-installed them with no luck. (And I always keep a backup of the drivers... just in case.  )
I'll have to give their tech support guys a ring. I've generally avoided that as I haven't reached too many good support centers... but those are another story for a different time. |
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 29 March 2008 : 13:58:54
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| I'd have to agree with Doug, Toshiba are a hardware manufacturer not a software vendor, changing OS would not invalidate your warranty in any way, they can not force you to use a particular OS if you don't want to, as long as you have a legal version of the OS they wouldn't have a leg to stand on, if you open the case or tamper with the hardware then yes, but softwware and OS has nothing to do with them |
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gary b
Junior Member
USA
267 Posts |
Posted - 01 April 2008 : 17:24:06
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Being late into a thread after so many more educated minds than mine have expounded on an issue is probably silly. But I have had many 'silly' moments in my life, so I barge in with no fear of humiliation.
Have you:
1a. Disabled the built-in NIC?
1b. Then tried a USB PC Card (PCMCIA) network adapter?
2. Verified no firewall issues by turning OFF firewall?
3. Posted results of ipconfig /all command for review?
4. Noted that ipconfig /renew should be (?) PREceded by ipconfig /release
5a. Have you reviewed all DHCP leases to see if # of leases matches number of network devices?
5b. Is router configured for too few DHCP clients? [Set to allow three and you have four network devices because of bogus IP lease]
6. What happens if you connect cable modem directly to laptop with laptop set to DCHP?? [Let cable modem serve as DHCP server]
All I can think of now...
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AnonJr
Moderator
United States
5768 Posts |
Posted - 01 April 2008 : 18:40:14
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quote:
Originally posted by gary b
Being late into a thread after so many more educated minds than mine have expounded on an issue is probably silly. But I have had many 'silly' moments in my life, so I barge in with no fear of humiliation.
haven't we all... by all means, barge in.
quote:
Originally posted by gary b
1a. Disabled the built-in NIC?
1b. Then tried a USB PC Card (PCMCIA) network adapter?
Didn't have one handy the last couple of trips to mom's house. I've brought the laptop home, so I'll be giving it a whirl in a few
quote:
Originally posted by gary b
2. Verified no firewall issues by turning OFF firewall?
Done, and done twice more just for good measure.
quote:
Originally posted by gary b
3. Posted results of ipconfig /all command for review?
Done but not posted. There's nothing odd/unusuall/etc. outside of the fact that it says it can't get an IP from the host.
quote:
Originally posted by gary b
4. Noted that ipconfig /renew should be (?) PREceded by ipconfig /release
Done, and done twice more in the hopes that it would magically work the second or third time 'round (I've seen stranger things...)
quote:
Originally posted by gary b
5a. Have you reviewed all DHCP leases to see if # of leases matches number of network devices?
5b. Is router configured for too few DHCP clients? [Set to allow three and you have four network devices because of bogus IP lease]
Checked and checked. All devices are accounted for, and I made sure there was room for me and my other sister to bring our laptops over to the house and hook up without any issues.
quote:
Originally posted by gary b
6. What happens if you connect cable modem directly to laptop with laptop set to DCHP?? [Let cable modem serve as DHCP server]
Since the cable modem is in the laundry closet, I really didn't get that far. I may try it now that I've got it at my house. |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 01 April 2008 : 20:49:01
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| Tried to hook it up to my network (even directly to the cable modem), and I ran into the same trouble. Disabled all built-in networking devices and used a known good PCMCIA WiFi card, same troubles. Re-installed SP2, no change. I gathered up all the disks for her games and I'll just be doing a clean install later this week as I'm tired of dealing with it. Such is life. =/ |
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gary b
Junior Member
USA
267 Posts |
Posted - 01 April 2008 : 23:28:12
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Whew! Seeing all of those measures failed, laptop is a prime candidate for clean install!
Sorry suggestions didn't work... 
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 02 April 2008 : 05:10:44
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| sounds like a bit of a nightmare AnonJr, I hope a clean install fixes it, if not it has to be a hardware fault |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 02 April 2008 : 06:39:10
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| Tomorrow I'll call Toshiba, and if they can't help me I'll whip out ye ole Windows CD and start the clean install. Hopefully this problem doesn't come back... |
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Doug G
Support Moderator
USA
6493 Posts |
Posted - 02 April 2008 : 17:46:07
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Without re-reading all, you have checked your wifi encryption settings and channel settings, right? DHCP won't work if your encryption settings or passphrase are wrong.
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Doug G
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Computer history and help at www.dougscode.com |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 03 April 2008 : 06:59:00
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I checked, double-checked, and then tried to hook it up via the LAN - all with no joy. I even disabled all the built-in adapters and tried a known good PCMCIA WiFi card.
Tonight I'm going to boot off of an Ubuntu Live CD to make sure its not a hardware issue. |
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mahvin
Starting Member
48 Posts |
Posted - 29 April 2008 : 06:17:14
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| I'm thinking its a BIOS issue, seeing that you went from Vista to XP. Have you checked your BIOS settings? |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 29 April 2008 : 08:52:56
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| Wasn't a BIOS issue. It worked fine for quite some time, and has worked fine since I did a clean install. Toshiba was a little less than helpful on this one... such is life. |
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 29 April 2008 : 19:22:42
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| Something no one else suggested - check the date & time. If they are off considerably, lots of things won't connect. |
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mahvin
Starting Member
48 Posts |
Posted - 29 April 2008 : 20:09:36
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| Sweet! Glad you got it working with the clean install. When I downgraded my Toshiba laptop I had to reset my BIOS settings, and it led to all kinds of problems, other than connectivity, which led me to upgrading back to Vista (which I despise). I guess every case is unique. Reinstalling Vista took 8.5 hours! Microsoft calls that an improvement? LOL! |
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