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 Help: General / Classic ASP versions(v3.4.XX)
 Problem receiving email from members
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ROB
Junior Member

USA
347 Posts

Posted - 07 July 2003 :  23:14:35  Show Profile  Visit ROB's Homepage  Send ROB an AOL message  Send ROB an ICQ Message  Send ROB a Yahoo! Message
I'm having a strange problem. Forum members whose email address is myname@myhost.co.uk cannot send me email through the forum by clicking the "email member" link. These people are able to register for the forums (I require email validation), and everything else appears to work. But if they try to email me, it gets bounced.

Here's a sample bounce message:

Reporting-MTA: dns;stats2.applied-innovations.com
Received-From-MTA: dns;ai1022
Arrival-Date: Mon, 7 Jul 2003 19:47:48 -0400
Final-Recipient: rfc822;jeff@bigblueball.com
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp;501 Error: user membername@somewhere.co.uk is not
permitted to send mail using this server

(I changed the members email name and root domain to respect their privacy).

It works fine for everyone else. Any ideas why this would be a problem?

Jeff (ROB) Hester
BigBlueNetwork | BigBlueBall | Christian Church Today

Doug G
Support Moderator

USA
6493 Posts

Posted - 08 July 2003 :  00:21:14  Show Profile
Perhaps these users have ended up on some kind of spam blacklist that's enforced by your ISP? Another possibility is there is some relaying configuration problem, but that kind of problem should have happened from day one.

======
Doug G
======
Computer history and help at www.dougscode.com
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ROB
Junior Member

USA
347 Posts

Posted - 08 July 2003 :  00:30:55  Show Profile  Visit ROB's Homepage  Send ROB an AOL message  Send ROB an ICQ Message  Send ROB a Yahoo! Message
Applied Innovations is my web host (and mail server). So no one else has this problem? If not, I guess it must have something to do with my mail server configuration, in which case I'll work with my hosting service.

Jeff (ROB) Hester
BigBlueNetwork | BigBlueBall | Christian Church Today
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 08 July 2003 :  05:15:27  Show Profile  Send ruirib a Yahoo! Message
That is definitely a problem with your mail server. The two possible reasons pointed out by Doug seem like the most probable causes for the problem. Do talk to your host.


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