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 Help: General / Classic ASP versions(v3.4.XX)
 Auto responders don't seem to email?		  New Topic
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stevels
Starting Member

USA
4 Posts
Posted - 05 February 2014 :  17:01:47  Show Profile  Reply with Quote
Howdy Forum Forum Folks,

I'm hoping someone can help me troubleshoot my Newbie-ness with Snitz?

I'm not able to Auto-email from the forum :(

I think its configured correctly as I'm able to send emails to users from clicking on their email link from the member section, and the "I forgot my password" function emailed correctly, but nothing else seems to email. No subscription mails, no member confirmation link, no nothin', as they say.

Keeping in mind the email engine sort of works, is there any troubleshooting procedure you can recommend?

I'm assuming if subscribed to a level, if anything is posted in that thread there should be an auto email? I also assume new members should get an email either to verify their address or to receive acknowledgment that I have approved them?

Any advice would be much appreicated! THanks,

Steve
"There are 10 types of people, those who understand binary, and those who don't."

Maxime
Average Member

France
521 Posts
Posted - 06 February 2014 :  03:54:23  Show Profile  Visit Maxime's Homepage
Yes it must be ticked boxes. If you have set your forum to receive an email every time someone posts this requires check in administatrion subscription Forum is a category, forum or topic.

There is a small way that I put on my forum when a member joins I get an email. it is placed in line after Register.asp

After about 782 line
%>
<!--#INCLUDE FILE="inc_mail.asp" -->
<%
place immediately after they. Please check by a registration test if it works
'################################### Administrator Notification Mod ########################

				strRecipientsName = strSender
				strRecipients = strSender
				strFrom = strSender
 				strFromName = strSender
 				strsubject = strForumTitle & " Registration "
				strMessage = "Hello Forum Admin, You have a declaration of a new registration attempt:" & vbNewLine 
				strMessage = strMessage & "Name: " & Request.Form("Name") & vbNewLine 
				strMessage = strMessage & "E-Mail: " & Request.Form("Email") & vbNewLine & vbNewLine
				strMessage = strMessage & "Click to access the approval page: " & strForumURL & "admin_accounts_pending.asp " & vbNewLine & vbNewLine

 %>
 <!--#INCLUDE FILE="inc_mail.asp" -->
 <%
'######################################################################################
Cordially,
Maxime

Taxation consists in so plucking the goose to get the most out of feathers with the least possible cries.(Jean-Baptiste Colbert)
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AnonJr
Moderator

United States
5768 Posts
Posted - 06 February 2014 :  10:24:46  Show Profile  Visit AnonJr's Homepage
I'd also double-check your settings.

Subscriptions being a little interesting, you may want to watch the short tutorial the awesome folks at ForumCo put together just to make sure you didn't miss something in the setup: http://www.forumco.com/articles/tutorials/subscriptions.html

As for the confirmation emails, they should be sending if you have "E-mail Validation" turned on under "E-mail Server Configuration". (I am assuming that "E-mail Mode" is on and everything is set up correctly since you said the "forgot password" and other functions were working)

Side note: I usually recommend keeping "Require Unique E-mail" on as well, if you haven't already. But that's another topic for after this has been resolved.
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stevels
Starting Member

USA
4 Posts
Posted - 07 February 2014 :  01:12:01  Show Profile
Thank you both for your suggestions. I will double check and watch the video as recommended, but I think I have all the obvious things sorted out already... of course, these are famous last words.

Now take this thread, for example. I didn;t get an email saying that there was a reply to my post. I happened to log in and manually check. How would I have been alerted to the responses on this thread even on this forum? I would have assumed (more famous last words) that by default, a thread I started or participated in would auto-subscribe me? Not sure where I would go to manually subscribe to this thread?

Thanks again, I'll let you know how it goes!
"There are 10 types of people, those who understand binary, and those who don't."
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Maxime
Average Member

France
521 Posts
Posted - 07 February 2014 :  05:11:55  Show Profile  Visit Maxime's Homepage
The subscription is off on this forum except the patches above
Cordially,
Maxime

Taxation consists in so plucking the goose to get the most out of feathers with the least possible cries.(Jean-Baptiste Colbert)
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AnonJr
Moderator

United States
5768 Posts
Posted - 10 February 2014 :  11:32:09  Show Profile  Visit AnonJr's Homepage
As Maxime mentioned, here on the support forum we only have a couple of areas open for subscription (patches, updates) and even then we don't auto-subscribe. Partly because sending that volume of email tends to get one tagged as a spammer (reguardless of the validity of that complaint, and harder to argue when you didn't opt-in to the communication), and partly because there are other means (an RSS feed) that are more resource-efficient.

I should note that the RSS feed just mentions that someone posted on a particular topic - you still have to come here to see the content of the post; and it is a site-wide RSS feed, with no filtering options at this point in time.
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stevels
Starting Member

USA
4 Posts
Posted - 19 February 2014 :  19:52:31  Show Profile
I double checked all the places and everything seems like its set up properly on my forum to allow email subscriptions - but it still doesn't work.

Unfortunately, without an email notification that someone posted a question, posted a reply to a question, or is pending approval to join the forum, I seem to be making more enemies than friends, lol!

Has anyone actually seen the email subscription functionality work in this latest version of Snitz? Would there be any documentation about testing this portion of the forum? I'm pretty technical. I was looking for some way to point me in the right direction to troubleshoot the subscription engine, maybe a geeky technical guide or users manual?

I'm trying to avoid having to study the code top to bottom to figure out the subscription mechanism if I can. Any further strength and guidance from you all would be greatly appreciated ;) Thanks again! Steve


quote:
Originally posted by AnonJr

As Maxime mentioned, here on the support forum we only have a couple of areas open for subscription (patches, updates) and even then we don't auto-subscribe. Partly because sending that volume of email tends to get one tagged as a spammer (reguardless of the validity of that complaint, and harder to argue when you didn't opt-in to the communication), and partly because there are other means (an RSS feed) that are more resource-efficient.

I should note that the RSS feed just mentions that someone posted on a particular topic - you still have to come here to see the content of the post; and it is a site-wide RSS feed, with no filtering options at this point in time.
"There are 10 types of people, those who understand binary, and those who don't."
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stevels
Starting Member

USA
4 Posts
Posted - 19 February 2014 :  19:58:56  Show Profile
Maxime,

My include file appears on line 773. Should I place this additional code after the include line or before? It looks like I should do it before, but I think you are saying to do it after, so Stevie is sadly confused.

Thanks!!


quote:
Originally posted by Maxime

Yes it must be ticked boxes. If you have set your forum to receive an email every time someone posts this requires check in administatrion subscription Forum is a category, forum or topic.

There is a small way that I put on my forum when a member joins I get an email. it is placed in line after Register.asp

After about 782 line
%>
<!--#INCLUDE FILE="inc_mail.asp" -->
<%
place immediately after they. Please check by a registration test if it works
'################################### Administrator Notification Mod ########################

				strRecipientsName = strSender
				strRecipients = strSender
				strFrom = strSender
 				strFromName = strSender
 				strsubject = strForumTitle & " Registration "
				strMessage = "Hello Forum Admin, You have a declaration of a new registration attempt:" & vbNewLine 
				strMessage = strMessage & "Name: " & Request.Form("Name") & vbNewLine 
				strMessage = strMessage & "E-Mail: " & Request.Form("Email") & vbNewLine & vbNewLine
				strMessage = strMessage & "Click to access the approval page: " & strForumURL & "admin_accounts_pending.asp " & vbNewLine & vbNewLine

 %>
 <!--#INCLUDE FILE="inc_mail.asp" -->
 <%
'######################################################################################

"There are 10 types of people, those who understand binary, and those who don't."
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Maxime
Average Member

France
521 Posts
Posted - 20 February 2014 :  05:11:59  Show Profile  Visit Maxime's Homepage
after the include line in register.asp email. You will be notified by email of new entrants
Cordially,
Maxime

Taxation consists in so plucking the goose to get the most out of feathers with the least possible cries.(Jean-Baptiste Colbert)
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