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 Help: General / Classic ASP versions(v3.4.XX)
 Registration emails not sent
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muddywellies
Junior Member

United Kingdom
156 Posts

Posted - 01 May 2007 :  08:58:29  Show Profile  Visit muddywellies's Homepage
In the main forum configuration I have ‘Require Registration’ set to ‘off’.
In Email server configuration I have ‘Email validation’ set to ‘on’. I also have ‘Restrict registration set to ‘on’ and the email mode is ‘on’ too

I set up a dummy registration (test2) under my wife’s email address (‘cause I know it works OK). During the process the dummy becomes a pending member and I ‘approve selected pending members’. The registration process declares that an email is sent to the member. But no email is actually received at my wife’s email address in this dummy run so test2 can not authenticate and (test2) still remains as a registered user waiting to be authenticated.

Not surprisingly test2 is NOT listed as a member nor is their email address listed (my wife’s) anywhere.

I then switched off ‘restrict validation’. Because I would like potential members to post immediately after their email addresses are validated. I can always chuck out the unwanted members each evening, but I’m not delaying the genuine registrants from posting straight away.

Yet when I try to set up a second dummy registration based on another user name (test3) the system declares the email address is already in use, even though it’s not listed. For the record, neither Test2 or Test3 can log on.

What's happening here? And how can I get my emails to work?
BTW. I have recently installed my one and only MOD - Proeders for uploading images in posts.

I've got green fingers, but I'm all thumbs using a keyboard!

HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 01 May 2007 :  09:04:19  Show Profile  Visit HuwR's Homepage
it is saying the email is in use because it is assined to another pending member that has not yet been validated, these are stored in your database in the pending table.

what you need to do is figure out why your emails are not getting sent.

when you chose the email options, what email component did you select, and where ther any others listed that you could use.
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muddywellies
Junior Member

United Kingdom
156 Posts

Posted - 02 May 2007 :  02:27:57  Show Profile  Visit muddywellies's Homepage
Until now the email component used was ASPE mail no other items have been changed from first post.(E.g. first para).
This morning created dummy registrant (test4) as before, who is now listed as waiting for authentication. For the first time in the admin options I am only presented with the option to delete, not approve, the pending registered user waiting to be authenticated - as a result of require registration set to off.

But still, after fifteen minutes wait the email has not been received on the new email component setting which is CDOSYS (IIS 5/5.1/6). I have only the two email component settings.

I've got green fingers, but I'm all thumbs using a keyboard!
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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 02 May 2007 :  03:36:15  Show Profile  Visit HuwR's Homepage
It is probably that the email server you are using requires authentication in order to send emails

see here for details on adding authentication to CDOSYS http://forum.snitz.com/forum/topic.asp?TOPIC_ID=62945
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sdguy
Starting Member

USA
13 Posts

Posted - 02 May 2007 :  12:02:12  Show Profile
You do have your E-mail Server Address: & Administrator E-mail Address: filled out correctly under E-mail Server Configuration right?
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muddywellies
Junior Member

United Kingdom
156 Posts

Posted - 02 May 2007 :  13:40:32  Show Profile  Visit muddywellies's Homepage
If pop3.myhostname.co.uk is correct for the server address then 'Yes' both are correct and as such this is all the forum requires unless something else needs checking.

My host technical support have since added that there is no CDOSYS on their servers so I have changed back to ASPEMail email component.

Host support also advise that "all mail going through the mail server needs to be authenticated, the username and password for authentication needs to be that of a live mailbox on the mailserver and the 'from' address of the mails needs to be the same address". I assume this is done via the email server configuration page but I don't know what else to change there.

There are still no emails going out, do I need to check anything in inc_mail.asp?

I've got green fingers, but I'm all thumbs using a keyboard!
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AnonJr
Moderator

United States
5768 Posts

Posted - 02 May 2007 :  13:51:45  Show Profile  Visit AnonJr's Homepage
In inc_mail.asp you'll have to add the code for the authentication bit. I know with CDOSYS its a matter of uncommenting a couple lines and adding the necessary bits, but I don't know what it would be for ASPEMail.

I'd check and see if they have an example you could go by to add the right code. It'd be swell if you could share what you needed to add (sans personal info, of course).

Edit: just FYI - if you saw CDOSYS as an option on the list, then its on the server. To the best of my knowledge the list only shows components that are installed. Now them wanting you to use it is another matter.

Edited by - AnonJr on 02 May 2007 13:53:42
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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 02 May 2007 :  13:53:33  Show Profile  Visit HuwR's Homepage
yes, you will need to edit the code in inc_mail.asp and add the settings to enable Authentication for the ASPEmail component

check out this post for details /forum/topic.asp?TOPIC_ID=63372
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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 02 May 2007 :  13:55:00  Show Profile  Visit HuwR's Homepage
quote:
Originally posted by AnonJr
Edit: just FYI - if you saw CDOSYS as an option on the list, then its on the server. To the best of my knowledge the list only shows components that are installed. Now them wanting you to use it is another matter.


unfortunately with cdosys, the server will report that it is installed, however it only works if SMTP is setup in IIS
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AnonJr
Moderator

United States
5768 Posts

Posted - 02 May 2007 :  14:11:52  Show Profile  Visit AnonJr's Homepage
Ah. Good to know.
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muddywellies
Junior Member

United Kingdom
156 Posts

Posted - 03 May 2007 :  06:45:33  Show Profile  Visit muddywellies's Homepage
Emails now work, thank you HuwR.
This was the code used
objNewMail.Username = YOURMAILUSERNAME
objNewMail.Password = YOURMAILPASSWORD

First time round I received an error message as a result of cut and paste importing some extra invisible code. Second time round I added above lines by hand and got the result I wanted.

I've got green fingers, but I'm all thumbs using a keyboard!
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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 03 May 2007 :  06:58:22  Show Profile  Visit HuwR's Homepage
Glad you got it sorted
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AnonJr
Moderator

United States
5768 Posts

Posted - 03 May 2007 :  08:15:10  Show Profile  Visit AnonJr's Homepage
Cool. Glad its all working now.
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