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anim8tr
Starting Member
10 Posts |
 Posted - 08 February 2007 : 12:34:01
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A few of our new members are receiving validation request emails where the authentication link is wrapping across two lines. This is causing the link for the authentication code to be truncated at the end of the first line.
These members are receiving a "Activation Key Not Found"
Is there any way to prevent the authentication code from line wrapping?
Thanks! |
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pdrg
Support Moderator
United Kingdom
2897 Posts |
Posted - 08 February 2007 : 12:41:43
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| Alas you'll have to just explain in the email that they have to copy and paste the whole line into a browser |
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HuwR
Forum Admin
United Kingdom
20600 Posts |
Posted - 08 February 2007 : 13:01:34
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| yes, as pdrg says you will have to amend the email to explain that iy may get wrapped, unfortunately the wrapping is a function of either their mail server or their mail client, there is nothing you can do to prevent it. |
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anim8tr
Starting Member
10 Posts |
Posted - 08 February 2007 : 13:59:04
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quote:
Originally posted by pdrg
Alas you'll have to just explain in the email that they have to copy and paste the whole line into a browser
Thanks pdrg, but have you ever copied and pasted two lines of text into a browser address bar? Only the first line ends up being pasted.
The issue I have is that it requires a rather lengthy explanation of how to take two lines and turn them into one line so that it can be correctly pasted into the address bar. It's not a great solution because it's just too complicated for the audience that we are trying to attract.
I'v seen email messages where a URL wraps across two lines and works just fine. If anyone knows how to do this with Snitz it would be much appreciated! |
Edited by - anim8tr on 08 February 2007 14:14:30 |
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HuwR
Forum Admin
United Kingdom
20600 Posts |
Posted - 08 February 2007 : 14:16:10
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The current email does explain that the link may be broken and therfore requires cop/pasting into the browser.
It really isn't rocket science to paste the line in two parts rather one !
However you can change the following line in register.asp
strMessage = strMessage & strForumURL & "register.asp?actkey=" & actkey & vbNewline & vbNewline
(about line 640)
to this
strMessage = strMessage & "<a href='" & strForumURL & "register.asp?actkey=" & actkey & "'>Validation link</a>" & vbNewline & vbNewline
however this may create a much highr probability that your validation emails get eaten by spam filters. |
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pdrg
Support Moderator
United Kingdom
2897 Posts |
Posted - 08 February 2007 : 14:40:49
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quote:
Thanks pdrg, but have you ever copied and pasted two lines of text into a browser address bar?
pain in the bum, but if the choice is between that and losing 50% of your mail to spamfilters...
quote:
The issue I have is that it requires a rather lengthy explanation of how to take two lines and turn them into one line so that it can be correctly pasted into the address bar. It's not a great solution because it's just too complicated for the audience that we are trying to attract.
hmmm :( if you don't mind handcrafting the emails, a service like tinyurl.com may help. They may even have an API you can use? Keeping the link short is best...
A lot of very big players have to go so far as to tell users about the split link thing, so you're not alone.
quote:
I'v seen email messages where a URL wraps across two lines and works just fine. If anyone knows how to do this with Snitz it would be much appreciated!
The point is that the email client is responsible for rendering and linking etc, so you'll get some clients that always break it, some that never do, and many inbetween. |
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anim8tr
Starting Member
10 Posts |
Posted - 08 February 2007 : 15:17:46
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quote:
Originally posted by HuwR
It really isn't rocket science to paste the line in two parts rather one !
Well, it wouldn't seem like rocket science, but the email in question had a space before the line break. Copying and pasting the second line to the first still didn't work for this reason.
It really does require a bit more instruction than it might seem at first glance. I'll give your line feed solution a test to see if it works. Thanks!
If anyone has other options, I'm all ears... |
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HuwR
Forum Admin
United Kingdom
20600 Posts |
Posted - 08 February 2007 : 15:31:00
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that's because the space is not part of the key, and was added by the client or the mail server.
my suggestion will fix it, but like I said you are almost certainly going to lose more registrations because of spam filters than you will get people who can't work the link. |
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anim8tr
Starting Member
10 Posts |
Posted - 08 February 2007 : 16:43:45
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quote:
Originally posted by HuwR
that's because the space is not part of the key, and was added by the client or the mail server.
Well, I realize that. My point was that trying to explain this to a newly registred user under "If you're having problems..." is not a very easy, nor a very user friendly solution. Users really shouldn't be required to work around issues like this. |
Edited by - anim8tr on 08 February 2007 16:45:02 |
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HuwR
Forum Admin
United Kingdom
20600 Posts |
Posted - 08 February 2007 : 17:14:32
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yes, well the issue is not the forums it is the users mail clien or mail server that is at fault.
You are now going to have to explain why they didn't get an email at all, and you will have to explain that to far more users than you would have had to explain the broken link to. |
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Shaggy
Support Moderator
Ireland
6780 Posts |
Posted - 09 February 2007 : 04:11:48
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quote:
Originally posted by HuwR
It really isn't rocket science to paste the line in two parts rather one!
But, as we all know, there is a proliferation of idiots on the interweb these days!  
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 Search is your friend
“I was having a mildly paranoid day, mostly due to the
fact that the mad priest lady from over the river had
taken to nailing weasels to my front door again.” |
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HuwR
Forum Admin
United Kingdom
20600 Posts |
Posted - 09 February 2007 : 04:18:33
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yes,and most of those idiots don't realise that they lose emails to spam filter either  |
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