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 Help: General / Classic ASP versions(v3.4.XX)
 Subscription Issues - Some Emails don't work
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viddie
Starting Member

5 Posts

Posted - 09 December 2004 :  14:16:41  Show Profile
Hello,

I've been running into some subscription issues with our forum. My forum is running on an Intranet (IIS Server, Access Database).

I've discovered that some people who are subscribed to the whole board aren't getting emails when a new topic is added. I can successfully email the users in question through the forum, so I know that their email address is configured correctly.

Is there a way to log the subscription emails sent so I can see if the code sending out the email when a topic is created is actually sending out to that person?

Are there other things to try?

Thanks for your help.

Nikkol
Forum Moderator

USA
6907 Posts

Posted - 09 December 2004 :  14:33:39  Show Profile
have you turned on subscriptions in the category and forum properties in which you want emails sent?

Nikkol ~ Help Us Help You | ReadMe | 3.4.03 fixes | security fixes ~
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viddie
Starting Member

5 Posts

Posted - 09 December 2004 :  14:53:02  Show Profile
Yes. Like I said, some of the people who are subscribed to the whole board get an email when a topic is posted, but there are some who do not even though they are subscribed to the whole board as well.
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HuwR
Forum Admin

United Kingdom
20584 Posts

Posted - 09 December 2004 :  14:55:39  Show Profile  Visit HuwR's Homepage
you could try sending that user an email from the forum and see if they get that, it may be that the email is bsing sent, but their spam software is preventing it from being delivered.
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viddie
Starting Member

5 Posts

Posted - 09 December 2004 :  15:10:49  Show Profile
They do get the message when sent through the forum. That tells me that any spam controls aren't an issue.

Thanks for your thoughts. Any other suggestions?
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HuwR
Forum Admin

United Kingdom
20584 Posts

Posted - 09 December 2004 :  15:31:21  Show Profile  Visit HuwR's Homepage
quote:
Originally posted by viddie

They do get the message when sent through the forum. That tells me that any spam controls aren't an issue.

Thanks for your thoughts. Any other suggestions?



Try sending them an exact copy of a subscription email, it is the content of the email that flags it as spam rather than where it comes from
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viddie
Starting Member

5 Posts

Posted - 09 December 2004 :  16:36:37  Show Profile
quote:
Originally posted by HuwR
Try sending them an exact copy of a subscription email, it is the content of the email that flags it as spam rather than where it comes from



Tried this and the message was received just fine. So it seems like spam filters aren't the problem.
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