| Author |
 Topic  |
|
|
StephenD
Senior Member
Australia
1044 Posts |
 Posted - 23 November 2004 : 02:51:50
|
I've setup a laptop recently that is connected wirelessly to a DSL Router. The laptop is running XP Pro SP2 and Office XP Small business. There is an issue with Outlook whereby a POP3 account has been set up. It will send a test message in the setup wizard but when you are in the main outlok window and hit send/receive it will come up with an error immediatedly - Microsoft Outlook - the operation could not be performed. Yet if you select Tools> Send/Receive Accounts> and select the POP3 account in the list it will do a successful send/receive.
This has been bugging me for a while and I've had no real luck googling for an answer. I've tried a different POP3 account with a different ISP and get the same error so I believe the error to be in an outlook setting somewhere. It also makes no difference with the Firewall on or off.
Has anyone else come accross this error before? |
|
|
pdrg
Support Moderator
United Kingdom
2897 Posts |
Posted - 23 November 2004 : 07:05:05
|
yep, well maybe something similar
Many pop3/mail servers use a script to prevent spamming where the user has to connect/authenticate to their pop3 account before sending. Hitting send/recieve does exactly that - ie tries to send (and gets failed by the mail server) before authenticating to recieve from the pop3 server.
Try Email accounts|more settings|Outgoing server tab and check 'outgoing server requires authentication' and select the 'log in to incoming mail server before sending mail' option button
This way it will pop3 aouthenticate before attempting to connect to smtp (send mail) and so not fail you immediately.
May work for you - sorted it for me, but with a lot of exploring!
hth |
 |
|
|
StephenD
Senior Member
Australia
1044 Posts |
Posted - 23 November 2004 : 07:16:02
|
Thanks pdrg, just tried that and it made no difference on either pop3 account. It slows the test message down a bit in the setup wizard but said sent successfully anyway.
Hitting send/receive brought up the same error. Selecting Tools>Send/receive>..pop3 account still works, and pulled the test message in ok. It is just the send/receive button on the main outlook window that is the problem....
|
|
|
|
pdrg
Support Moderator
United Kingdom
2897 Posts |
Posted - 23 November 2004 : 07:25:03
|
gutted for you :(
Hey, if this is a legit copy of Office XP, contact either the hardware vendor (if OEM) or Microsoft PSS (if off-the-shelf). Microsoft give 2 free support incidents per licensed product, so this sounds like a good case for one of them. And before anyone decries 'they're useless', etc, I can assure you they will get you through to resolution, even if it takes tier 3 support talking to the product teams (unlikely in this case, mind you!) |
|
|
|
StephenD
Senior Member
Australia
1044 Posts |
Posted - 23 November 2004 : 07:31:57
|
| Sounds good to me, I'll give them a call tomorrow. This has been bugging me for over a week now. Thanks. |
|
|
|
dayve
Forum Moderator
USA
5820 Posts |
Posted - 23 November 2004 : 07:35:56
|
| do you have multiple email accounts you are POP'ing? Make sure you don't have an old orphaned (no longer used) account. When you select Send/Receive it hits all accounts created. |
 |
|
|
|
StephenD
Senior Member
Australia
1044 Posts |
Posted - 23 November 2004 : 07:41:32
|
| No I've been deleting each account out as I go, restarting Outlook and going through the wizard again each time. Even when I have 2 valid pop3 accounts (different ISPs) in the list - I can send/receive successfully by selecting each one individually from the tools menu or send/receive all accounts ... but hit the main button on the front page and I get that error. |
|
|
|
Podge
Support Moderator
Ireland
3775 Posts |
|
| |
Topic |
|
Topic Locked
