Forum Admin unable to log in after server upgrade - Posted (3071 Views)
New Member
Nick Feakes
Posts: 99
99
Following an upgrade to our server if I as (forum admin) try to login I get the message
"500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed."
Prior to the upgrade I shut down the forum and the website that contains it. This morning I can access the website but any attempt to log in was met with the 500 .... message. I can log in as an ordinary member (mLev=1) and can create a test topic (I shouldn't be able to as the board should still be shut down), the message does not appear to post, after a while the 500 ... message reappears. If I go back a page the message is correctly displayed. I am assuming they copied the forum before I shut it down and now one or more files find the "forum down / forum up" conflict if I log in as admin. Is there any way I can restart the board without being logged in as Admin? I can access the forum files via ftp. All help gratefully received
Nick

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Posted
Forum Admin
HuwR
Posts: 20611
20611
.net version is not really asp.net it is uses .Net MVC Razor engine. This means most of the backend code is compiled as dll's so you will need a copy of Visual Studio (there is a free community edition) if you wish to change any core code. Pages templates however can be tweaked without the need for VS, the templates look a little like classic app pages, it just uses C# rather than VB, but is fairly easy to get in to.
TBH, it has most of what anyone would require without the need to learn any coding.
Posted
New Member
Nick Feakes
Posts: 99
99
Huw
I may have stumbled across the issue that is slowing down the emails. We use CDOSYS and in inc_mail.asp there are several lines of code (around line 124) that call for field updates e.g. "http://schemas.microsoft.com/cdo/configuration/smtpauthenticate" this page no longer exists producing the message "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable". I have tried to locate an alternate page but so far no luck. Is it essential to keep updating these fields? Are there any default settings I could use? As always, all help gratefully received. Nick
Posted
Forum Admin
HuwR
Posts: 20611
20611
Huw
I may have stumbled across the issue that is slowing down the emails. We use CDOSYS and in inc_mail.asp there are several lines of code (around line 124) that call for field updates e.g. "http://schemas.microsoft.com/cdo/configuration/smtpauthenticate" this page no longer exists producing the message "The resource you are looking for has been removed, had its name changed, or is temporarily unavailable". I have tried to locate an alternate page but so far no luck. Is it essential to keep updating these fields? Are there any default settings I could use? As always, all help gratefully received. NickOriginally posted by Nick Feakes

I'll have a dig around and let you know
Posted
Forum Admin
HuwR
Posts: 20611
20611
do you see any other errors, you can't actually open the address in a browser which is perhaps the error you see, it is a namespace not an actual address, so that probably isn't the actual problem (it may be)
Posted
Forum Admin
HuwR
Posts: 20611
20611
could you try sending an email manually to a user, if it errors you should then get an error message which may point us in the right direction.
Posted
New Member
Nick Feakes
Posts: 99
99
Huw
Thank you, that ruins that theory!
I don't see any error messages. I have recorded the send times for one of our forums, it takes around 5-6 seconds to send each subscriber an email (a very constant figure for each subscriber), which fits in with the total time to complete a topic with 11 subscribers of almost a minute before control is returned to the poster. With subscriptions turned off it only takes about 2 seconds. Is there anything I can do to track down why it takes so long? Sending an email to myself from within the forum software completes within a second or two so why should emails generated from inc_subscription.asp takes so much longer? Nick
Posted
Forum Admin
HuwR
Posts: 20611
20611
that is a bit strange, I would expect them to have similar send times. I'll fire up a VM and do some testing using cdo to see if I can determine a reason for the difference.
Posted
New Member
Nick Feakes
Posts: 99
99
Huw, any progress? I am going to try AspEmail if I can arrange for the necessary files to be loaded on to the server. Do you have any experience of that service? Nick
Posted
Forum Admin
HuwR
Posts: 20611
20611
the snitz classicforum uses AspEmail here, so yes I am familiar with it
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