SnitzBitz Login Issue - Posted (1282 Views)
Carefree
Advanced Member
Carefree
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4224
I can login to SnitzBitz fine using my laptop, but cannot with the server (no matter which browser I use). I have deleted temp files, cookies, history, etc., without effect. I can login to other sites, so issue is apparently only with SnitzBitz and the server. Any ideas?
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Posted
Podge
Support Moderator
Podge
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Is the time / date / year set correctly on your server?

Do you have a firewall blocking the SnitzBitz cookie?
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Posted
Doug G
Support Moderator
Doug G
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Do you have any leftover hosts file entry for snitzbitz?
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Doug G
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Posted
Carefree
Advanced Member
Carefree
Posts: 4224
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Time/Date set to atomic clock, that's not it. No SnitzBitz values in hosts file or I wouldn't even see the page. I can enter user/pw, but it just gives a permanent hourglass until it finally times out trying to login.
Posted
ruirib
Snitz Forums Admin
ruirib
Posts: 26364
26364
Maybe different security software on the server - firewall, av, other anti-malware?
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Posted
Carefree
Advanced Member
Carefree
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Security software is different by necessity, servers won't run most desktop security programs. But without any changes to software, it can no longer login to SnitzBitz. I deleted all cookies, and could re-login to numerous other Snitz sites (including this one) from the server, just not to SnitzBitz. I will take it offline and uninstall, reinstall security software to double-check.
Posted
Davio
Development Team Member
Davio
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12217
Have you tried another browser? Just throwing that one out there.
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Posted
Podge
Support Moderator
Podge
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Install Fiddler and analyse the http traffic between your browser and SnitzBitz. It should give you a clue as to what it going wrong.
http://www.fiddler2.com/fiddler2/
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Posted
Carefree
Advanced Member
Carefree
Posts: 4224
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Yes, Davio - tried Iron, Firefox, IE8 (w/without compatibility), Chrome, etc.

Using either Charles Web Proxy or Fiddler, I get the same results.
Charles: Sent Request, waiting for response. Fiddler: ReadResponse() failed: The server did not return a response for this request.
Posted
Classicmotorcycling
Development Team Leader
Classicmotorcycling
Posts: 2085
2085
Have just tried from a couple of different servers with different OS:

1. Windows 2003 Standard (32bit) server with all the current hotfixes and patches, ClamWin AV with no issues at all
2. Windows 2008 (64bit) server with all the current hotfixes and patches, McAfee AV with no issues at all (behind more firewalls than I can poke a stick at)
3. Windows 2003 R2 (32bit) server with all the current hotfixes and patches with no issues at all (behind more firewalls than I can poke a stick at)

All 3 severs are from different locations 2 locations in Australia and 1 from the USA so it is not a site issue, could be your profile issue on the server. Log on to the server as another Administrator, rename the profile of the user that you use to something like username.old and then logon as your user and see if that works.

Sometimes your profile on a server, or a desktop system can become corrupt and needs to be reset..
Cheers,

David Greening
Posted
Carefree
Advanced Member
Carefree
Posts: 4224
4224
That turned out to be the case, David. NTUser.dat was corrupted.
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