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I am not sure where to add this post so if I'm in the wrong place - sorry.
Basically I am trying to find out if anyone has added the functionality to be able to create topics by sending an email to the forum... Basically we want to use our forum to manage some of our support requests. At present we have an email list, which is all well and good but with the quantity of emails recieved now adays this is becoming less desirable. What would be great is if a client was able to email us at support. The subject of the email becomes the topic name and the content becomes the topic. If one of us in support then replied to the email, this email would be sent to the forum which would add a reply to the current topic. This would enable us to populate our forum and move us away from the email lists.
Has this been done? If not, would others find this useful. If it has been done how successful is it?
Cheers<
Basically I am trying to find out if anyone has added the functionality to be able to create topics by sending an email to the forum... Basically we want to use our forum to manage some of our support requests. At present we have an email list, which is all well and good but with the quantity of emails recieved now adays this is becoming less desirable. What would be great is if a client was able to email us at support. The subject of the email becomes the topic name and the content becomes the topic. If one of us in support then replied to the email, this email would be sent to the forum which would add a reply to the current topic. This would enable us to populate our forum and move us away from the email lists.
Has this been done? If not, would others find this useful. If it has been done how successful is it?
Cheers<
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I don't know if this has been done or not, but I can see where it would be useful in certain situations.<
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It has been asked a few times before, I don't remember that it has been done though. Have you searched the forums?
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it has been asked for manymany times, and has been answered the same way on every occasion, this is a forum, it is not a newsgroup, in order to do what you want you will have to write a custom pop3 server to process the emails and put them in the forum, it is not an easy thing to do unless you are an experienced programmer, but then you wouldn't need to ask the question if you were.
When I firstgot involved with Snitz many years ago, I wrote such a system because it was part of the spec I was given, I spent 2 months writing and debugging it and it was turned off 3 weeks after going live because nobody used it they prefered the forum to their old email list way of doing things<
When I firstgot involved with Snitz many years ago, I wrote such a system because it was part of the spec I was given, I spent 2 months writing and debugging it and it was turned off 3 weeks after going live because nobody used it they prefered the forum to their old email list way of doing things<
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Thanks HuwR for the response.
I realise that a POP server would be required to process the emails and put them into the forum. I might be able to modify our existing email list server to accomplish this...
I also understand the argument that the forum is not a newsgroup. Our clients are flat out most of the time and sending emails is much quicker than going to the forum, posting a topic etc etc. I know it is only a few mouse clicks but that can make all the difference especially for our clients.
I agree that a forum was not designed for this purpose. I just wanted to know whether anyone had done anything using the later versions of the forum. I have read that your mod was designed for an older version of the forum and isn't compatible with the later versions. I was hoping that someone had, had a go since your success, but it unfortunately looks like I am going to have to build this one from scratch
Thanks for your responses, if I get a viable solution up and running I'll let you all know!!<
I realise that a POP server would be required to process the emails and put them into the forum. I might be able to modify our existing email list server to accomplish this...
I also understand the argument that the forum is not a newsgroup. Our clients are flat out most of the time and sending emails is much quicker than going to the forum, posting a topic etc etc. I know it is only a few mouse clicks but that can make all the difference especially for our clients.
I agree that a forum was not designed for this purpose. I just wanted to know whether anyone had done anything using the later versions of the forum. I have read that your mod was designed for an older version of the forum and isn't compatible with the later versions. I was hoping that someone had, had a go since your success, but it unfortunately looks like I am going to have to build this one from scratch
Thanks for your responses, if I get a viable solution up and running I'll let you all know!!<
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isaiah55, I'm looking at the possibility of implementing a snitz forum within our corp intranet for support application, I'd be interested too in this type of feature. It's not high on my priority list but I'd be interested in anything you'd undertake and may even be willing to participate and help with the project.
cheers,
Nat
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Originally posted by HuwRHuw, would you still have and willing to share that code? Also curious as to why you'd go the POP server route as that would require constant periodical polls to an email server. Why not a custom SMTP server to relay incoming email to the forum in a custom post.asp? In either case, the logic of sorting out creating a new topic versus a reply to an existing topic just from the subject field would not be a trivial matter.
in order to do what you want you will have to write a custom pop3 server to process the emails and put them in the forum, it is not an easy thing to do unless you are an experienced programmer, but then you wouldn't need to ask the question if you were.
When I firstgot involved with Snitz many years ago, I wrote such a system because it was part of the spec I was given, I spent 2 months writing and debugging it and it was turned off 3 weeks after going live because nobody used it they prefered the forum to their old email list way of doing things
cheers,
Nat
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