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Webbo
Average Member
United Kingdom
982 Posts |
 Posted - 17 November 2015 : 07:46:11
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Ive had this reply from Microsoft:
quote:
This IP is not eligible for mitigation at this time. Establishing and maintaining good sending reputation is an ongoing process, not a one-time fix. It takes time to improve IP reputation and careful vigilance in monitoring your email systems to maintain it. Here are some additional security measures for you to consider which may help you detect and address compromises to your mail systems or abnormal sending behavior more quickly and therefore reduce the likelihood of your mail traffic being negatively:
<edited to remove blurb>
Basically what they are saying is that as the IP address is new'ish as the server was brand new out of a box and assigned the IP address, until it's been around long enough to gain a reputation above and beyond their requirements we can't successfully email their Office365 users
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HuwR
Forum Admin
United Kingdom
20584 Posts |
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Webbo
Average Member
United Kingdom
982 Posts |
Posted - 17 November 2015 : 08:00:21
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| Oh, and all our outgoing email is using SMTP Authentication |
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Webbo
Average Member
United Kingdom
982 Posts |
Posted - 17 November 2015 : 08:01:32
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That appears to be the case Huw, or is it more sinister - you can send email if you subscribe to their Office365 service  |
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HuwR
Forum Admin
United Kingdom
20584 Posts |
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 17 November 2015 : 08:47:59
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| It's working again, HuwR. Received the email. |
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 17 November 2015 : 09:43:18
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well, ain't that odd considering I have done bugger all  and they said it wasn't a problem ????? hmmmm |
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 17 November 2015 : 10:09:27
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| Well, I guess submitting the form got someone over there to actually check. It's like internet providers whose help desks claim there's no problem ... but magically, when they "check" the modem remotely, the issue is resolved. |
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Webbo
Average Member
United Kingdom
982 Posts |
Posted - 17 November 2015 : 13:42:11
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Likewise I'm enrolled in their SNDS so we'll see what happens.
It's a bu66er though when you have to jump through hoops to try to send someone an email because someone else decrees you're not worthy. It'll be easier to bring back the fax machine or stick a stamp on it before long |
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 17 November 2015 : 14:58:55
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| Unless your postal workers act like those in the USA.... There's a reason they call insane behavior "going postal". Fax machine may be the safer, albeit more expensive, method. |
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Webbo
Average Member
United Kingdom
982 Posts |
Posted - 17 November 2015 : 15:02:49
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| Oooh the irony.... a confirmation email re my enrolment into Microsoft's SNDS ended up in my Junk Mail folder |
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 17 November 2015 : 21:18:36
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Once MS sent me a message about a new spam filter ... and their spam filter sent it right to the junk. LOL Appropriate |
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Webbo
Average Member
United Kingdom
982 Posts |
Posted - 18 November 2015 : 02:22:02
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....and we used to think AOL was bad
I received the emails re the Chat Room and will look into it at my end, thanks |
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Webbo
Average Member
United Kingdom
982 Posts |
Posted - 25 November 2015 : 17:04:46
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Well after a lot of hassle and fuss I finally got the following email from Microsoft in response to a lengthy one I sent including a message from our hosts confirming no spam was being sent from the server...
quote:
Hello,
We have received response from Antispam team and they resolved your issue.
Thank you again for contacting Microsoft Online Services technical support and giving us the opportunity to serve you.
Sincerely,
Sumeet Bagde
Microsoft Online Services Technical Support
Alleluia, at last, and all emails seem to be being received now by their recipients |
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 26 November 2015 : 09:37:55
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| AOL was worse, especially for the forgetful seniors. My elderly customers would call and cancel their AOL subscriptions, but AOL would continue billing them, often for years. The old people would consider the cost of hiring a lawyer to intercede would be more than they were losing to AOL, and just let it go. I know at least 50 of my elderly customers near Cleveland OH * appx 25 USD per month ... now multiply that times the hundreds of thousands that AOL probably bilked each year, and it adds up to a vast amount of money. |
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Integrated Chat Room
