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Pertinax4
Starting Member
United Kingdom
10 Posts |
 Posted - 08 April 2012 : 16:41:10
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My mailserver advises me several times a week:
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
email address
Other details are
SMTP error from remote mail server after RCPT
550 Unrouteable address
I've tried sending an ordinary email to the failed address, but it fails with the same problem.
I don't know why a message is being sent to the member, how could I find out ?
It's possible that the member is asking for a password reminder, but due to his mailserver he'll never get the message.
So I thought, if he tries to login, I could display a message asking him to contact me, but I don't know what code to put in or where to put it.
Is there a mod that serves this purpose, please ?
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 09 April 2012 : 05:03:12
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| this could be related to the other isssue you have and it may be trying to sent a subscription email, Why don't you just make a post on your forum asking them to contact you, would be a lot simpler than editing the code? |
MVC .net dev/test site | MVC .net running on Raspberry Pi |
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 09 April 2012 : 05:20:43
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Your culprit is probably in one of two locations (pending member table or subscription table). I wrote this for you, it's untested. If the EMail exists, it'll be listed. If you have PMs installed, you'll be able to send a PM from the report. Otherwise, if the member is still pending; you'll be able to delete him/her.
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Edited by - Carefree on 09 April 2012 05:29:34 |
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Pertinax4
Starting Member
United Kingdom
10 Posts |
Posted - 11 April 2012 : 04:42:34
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Carefree,
Thanks for the code, however I don't think that solves the problem.
I know the member's email address, it's reported in the unrouteable address message from my mail server.
I can't PM him, as the forum uses that email address to send the email, and I can't email him in the ordinary way.
HowR,
I've already made a post on the forum asking him to contact me, but that hasn't worked, he probably hasn't seen it. It's no good subscribing him to it, since he wouldn't received the notification email. I don't know his postal address so I can't mail him.
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 11 April 2012 : 09:14:23
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best bet then is to just stick some code in inc_header (after it has checked who the user is) and maybe redirect them to another page asking them to change there email address.
Off the top of my head not sure where to put the code, but if carefree hasn't got their first I will look it up later today. |
MVC .net dev/test site | MVC .net running on Raspberry Pi |
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 11 April 2012 : 10:01:01
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quote:
Originally posted by Pertinax4
I can't PM him, as the forum uses that email address to send the email....
PM's aren't sent through EMail. If you have the private message mod installed and send it to him, he'll get it when he logs in. Alternatives: include a forced header or default message as HuwR suggested or use the Required Reading mod.
For "default.asp", you could do something like this. Make sure to change the bit on the last line of code to the member's actual email address.
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Pertinax4
Starting Member
United Kingdom
10 Posts |
Posted - 11 April 2012 : 18:42:40
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Carefree,
Thanks very much for your detailed answer.
I don't have the private message mod installed but I'll look at it.
In the user profile, under the user name, I see
E-mail User: Click to send an E-Mail
I thought that was a 'private message'.
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Carefree
Advanced Member
Philippines
4207 Posts |
Posted - 12 April 2012 : 02:50:02
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| You're welcome. Hope you get it resolved. |
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Where could I trap a member login ?
