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Carefree
Advanced Member

Philippines
4217 Posts

Posted - 03 September 2010 :  11:35:16  Show Profile  Reply with Quote
I can login to SnitzBitz fine using my laptop, but cannot with the server (no matter which browser I use). I have deleted temp files, cookies, history, etc., without effect. I can login to other sites, so issue is apparently only with SnitzBitz and the server. Any ideas?

Podge
Support Moderator

Ireland
3776 Posts

Posted - 03 September 2010 :  11:57:32  Show Profile  Send Podge an ICQ Message  Send Podge a Yahoo! Message  Reply with Quote
Is the time / date / year set correctly on your server?

Do you have a firewall blocking the SnitzBitz cookie?

Podge.

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Doug G
Support Moderator

USA
6493 Posts

Posted - 03 September 2010 :  13:15:06  Show Profile  Reply with Quote
Do you have any leftover hosts file entry for snitzbitz?

======
Doug G
======
Computer history and help at www.dougscode.com
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Carefree
Advanced Member

Philippines
4217 Posts

Posted - 03 September 2010 :  15:24:34  Show Profile  Reply with Quote
Time/Date set to atomic clock, that's not it. No SnitzBitz values in hosts file or I wouldn't even see the page. I can enter user/pw, but it just gives a permanent hourglass until it finally times out trying to login.
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 04 September 2010 :  04:32:20  Show Profile  Send ruirib a Yahoo! Message  Reply with Quote
Maybe different security software on the server - firewall, av, other anti-malware?


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Carefree
Advanced Member

Philippines
4217 Posts

Posted - 04 September 2010 :  05:50:44  Show Profile  Reply with Quote
Security software is different by necessity, servers won't run most desktop security programs. But without any changes to software, it can no longer login to SnitzBitz. I deleted all cookies, and could re-login to numerous other Snitz sites (including this one) from the server, just not to SnitzBitz. I will take it offline and uninstall, reinstall security software to double-check.
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Davio
Development Team Member

Jamaica
12217 Posts

Posted - 05 September 2010 :  18:41:20  Show Profile  Reply with Quote
Have you tried another browser? Just throwing that one out there.

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Podge
Support Moderator

Ireland
3776 Posts

Posted - 06 September 2010 :  08:51:31  Show Profile  Send Podge an ICQ Message  Send Podge a Yahoo! Message  Reply with Quote
Install Fiddler and analyse the http traffic between your browser and SnitzBitz. It should give you a clue as to what it going wrong.

http://www.fiddler2.com/fiddler2/

Podge.

The Hunger Site - Click to donate free food | My Blog | Snitz 3.4.05 AutoInstall (Beta!)

My Mods: CAPTCHA Mod | GateKeeper Mod
Tutorial: Enable subscriptions on your board

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Carefree
Advanced Member

Philippines
4217 Posts

Posted - 06 September 2010 :  17:24:16  Show Profile  Reply with Quote
Yes, Davio - tried Iron, Firefox, IE8 (w/without compatibility), Chrome, etc.

Using either Charles Web Proxy or Fiddler, I get the same results.
quote:

Charles: Sent Request, waiting for response.
Fiddler: ReadResponse() failed: The server did not return a response for this request.

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Classicmotorcycling
Development Team Leader

Australia
2085 Posts

Posted - 07 September 2010 :  04:04:15  Show Profile  Reply with Quote
Have just tried from a couple of different servers with different OS:

1. Windows 2003 Standard (32bit) server with all the current hotfixes and patches, ClamWin AV with no issues at all
2. Windows 2008 (64bit) server with all the current hotfixes and patches, McAfee AV with no issues at all (behind more firewalls than I can poke a stick at)
3. Windows 2003 R2 (32bit) server with all the current hotfixes and patches with no issues at all (behind more firewalls than I can poke a stick at)

All 3 severs are from different locations 2 locations in Australia and 1 from the USA so it is not a site issue, could be your profile issue on the server. Log on to the server as another Administrator, rename the profile of the user that you use to something like username.old and then logon as your user and see if that works.

Sometimes your profile on a server, or a desktop system can become corrupt and needs to be reset..

Cheers,

David Greening
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Carefree
Advanced Member

Philippines
4217 Posts

Posted - 07 September 2010 :  08:45:34  Show Profile  Reply with Quote
That turned out to be the case, David. NTUser.dat was corrupted.
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Classicmotorcycling
Development Team Leader

Australia
2085 Posts

Posted - 07 September 2010 :  17:05:03  Show Profile  Reply with Quote
Glad I could help...

Cheers,

David Greening
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Davio
Development Team Member

Jamaica
12217 Posts

Posted - 09 September 2010 :  02:52:59  Show Profile  Reply with Quote
That was going to be my 15th suggestion you know. But David beat me to it. I'm not offended.

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Classicmotorcycling
Development Team Leader

Australia
2085 Posts

Posted - 09 September 2010 :  04:33:25  Show Profile  Reply with Quote
Sorry about that, did not mean to take your glory... Besides, you where only at 14 suggestions...
quote:
Originally posted by Davio

That was going to be my 15th suggestion you know. But David beat me to it. I'm not offended.

Deal with servers day in, day out..

Cheers,

David Greening
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