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Supertacks
Starting Member
31 Posts |
 Posted - 23 September 2009 : 22:21:28
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Not sure where to turn. I have hours into troubleshooting this now to no avail.
The server changed ip address and domains. I can't send any email nor can I change the administrator email. When attempting to perform the later I get the error:
The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay for thebirdbath@frontier.com
When attempting to send mail through the member profile link or when a new account signs up I get the pop up saying the mail was sent but it is never recieved.
The box is IIS V6.0. I have tried all the CDOSYS code mods mentioned in other threads and nothing even seems to change the behavior of the email function.
I will post any info anyone can suggest to help get this working. Just tell me where to start
The forums are at www.thebirdbath.org
Thanks in advance . . . . |
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Supertacks
Starting Member
31 Posts |
Posted - 24 September 2009 : 09:55:35
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| Issue resolved . . . |
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Podge
Support Moderator
Ireland
3775 Posts |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 24 September 2009 : 10:35:52
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| Please let us know. It may help the next poor soul in the same position. |
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dacaweb
Starting Member
USA
13 Posts |
Posted - 29 September 2009 : 11:50:19
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Yaar, I'm having the same problem. Our website recently changed domains, and I'm trying to update some member information. Every time I enter an email address for a member, I get the following error message:
Your request was not sent due to the following error: 550 5.7.1 Unable to relay for [email address].
I'd love to know what Supertacks did to fix it! |
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 29 September 2009 : 14:24:54
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| you probably need to use authorisation for the mail server, if you are using cdosys then do a quick search, there are several post explaining how to change inc_mail to use smtp authentication |
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dacaweb
Starting Member
USA
13 Posts |
Posted - 01 October 2009 : 15:12:00
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Thanks... but still no luck. I have tried every suggestion in the handful of threads I could find on the topic.
Whenever I attempt to update a user's email address, I am still getting the following error message:
Your request was not sent due to the following error: The server rejected one or more recipient addresses. The server response was: 550 5.7.1 Unable to relay for [email address]
Any thoughts? |
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 01 October 2009 : 15:45:33
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this means your SMTP server will not allow you to use it to relay mail.
You have to properly authenticate the user, as I said before.
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dacaweb
Starting Member
USA
13 Posts |
Posted - 01 October 2009 : 16:23:38
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| Additional information, if it helps: our host is discountasp.net --the email settings are currently set to ASPEmail, not CDOSYS. |
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ruirib
Snitz Forums Admin
Portugal
26364 Posts |
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dacaweb
Starting Member
USA
13 Posts |
Posted - 01 October 2009 : 16:26:57
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Okay, so perhaps I am missing something in the description of what to do with the coding.
Please bear with me as I am only moderately experienced with all of this. Assuming that our site is hosted at www.ourdomain.com, our email comes from webmail.ourdomain.com and the admin's email address is postmaster@ourdomain.com.
In the slots for "username" and "password" should I be entering the admin's email address for "username"? Or the master username which we use to log into our server, etc? |
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ruirib
Snitz Forums Admin
Portugal
26364 Posts |
Posted - 01 October 2009 : 16:28:54
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| You need to use whatever you usually would use to access the email account - usually it's the email address and password, but in some cases can be username / password. Do you have pop access to the email server? If so, use whatever you use to access the account through pop. |
Snitz 3.4 Readme | Like the support? Support Snitz too |
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dacaweb
Starting Member
USA
13 Posts |
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ruirib
Snitz Forums Admin
Portugal
26364 Posts |
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