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BroIgnatius
New Member
56 Posts |
 Posted - 06 February 2009 : 17:35:59
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I could not find anything in a search on this.
There needs to be resignation routine for members.
We have had big problems of people not coming back to the BBS and leaving their subscriptions in place causing our email address to be tagged by blocking routine at hotmail and yahoo and aol because people complaining that they dont want our email.
I know they have total control over this and could unsubscribe, but perhaps it would help is there was a specific RESIGN option. Has anyone addressed this?
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MaD2ko0l
Senior Member
United Kingdom
1053 Posts |
Posted - 06 February 2009 : 21:06:58
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u mean unsubscribe members from a post?
as admin or as the member?
im sure that this is possiable with the standard version of snitz...there is a button ion the menu called "My Subscriptions" and there is another one caleld somthing like "All Subscriptions"
thsi is where members/admin can unsubscribe from topics< |
© 1999-2010 MaD2ko0l |
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BroIgnatius
New Member
56 Posts |
Posted - 06 February 2009 : 23:34:00
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I am referring to members who subscribe to a post. form, category, or whole board but then abandon their account not intending to come back to the BBS.
These people are still getting the post notifications because they did not unsubscribe before they left and thus file complaints for getting email they do not want.
As a result we get tagged by places such as hotmail as blocked for bad "reputation".
If there were a specific Resign routine perhaps people would do that.
But, I cannot spend the time as admin to manually unsub a couple hundred people that I did not know even left.
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 07 February 2009 : 02:57:32
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they can not complain if they recieve emails for which they actively subscribed, it is THEIR responsibility to unsubscribe not yours.
if you are getting tagged by places like hotmail for a bad reputation then you should contact them and explain the situation, since you are not doing anything wrong.< |
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Davio
Development Team Member
Jamaica
12217 Posts |
Posted - 07 February 2009 : 10:19:10
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| Isn't their a link in the subscription emails saying "click here to unsubscribe"? If not, maybe you could put the link in the email for them.< |
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marion
Starting Member
11 Posts |
Posted - 09 February 2009 : 04:54:32
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How would the code for such en "unsubscribe link" in the email look like?
We have the same problem.
People subscibe and then complain about the emails they get.
They want to unsubscribe but in the email there is no such option.
And even worse the cannot go to the forum and unsubsribe because they don't know there password anymore.< |
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 09 February 2009 : 05:01:19
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| there is a forgotten password facility which they can use to get a new password.< |
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BroIgnatius
New Member
56 Posts |
Posted - 11 February 2009 : 09:21:45
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quote:
Originally posted by HuwR
they can not complain if they recieve emails for which they actively subscribed, it is THEIR responsibility to unsubscribe not yours.
if you are getting tagged by places like hotmail for a bad reputation then you should contact them and explain the situation, since you are not doing anything wrong.
;) Well, they do complain and the emails get blocked by the services. The process to resolve this is not as easy as it sounds. I haven't the time or energy to fight with hotmail over this.
I think what is needed is a UNSUBSCRIBE link in the emails they get. This is standard policy anyway in the email world and should be included here.
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bobby131313
Senior Member
USA
1163 Posts |
Posted - 11 February 2009 : 10:03:01
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quote:
I think what is needed is a UNSUBSCRIBE link in the emails they get. This is standard policy anyway in the email world and should be included here.
I agree. I did the next best thing which is rather easy and my users do use it. In inc_subscription.asp I added the following line....
strMessage = strMessage & " Manage your subscriptions at " & strForumURL & "subscription_list.asp" & vbNewline
right after....
strMessage = strMessage & vbNewline & vbNewline
The link takes them right to thier subscription page.< |
Switch the order of your title tags |
Edited by - bobby131313 on 11 February 2009 10:04:45 |
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 11 February 2009 : 10:32:24
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| if the emails get blocked, what use is an unsubscribe link ?< |
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bobby131313
Senior Member
USA
1163 Posts |
Posted - 11 February 2009 : 10:44:57
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If they can easily unsubscribe with one click, then the emails will stop and they won't end up reporting them. If they have to go to the forum and find the page then unsubscribe they usually won't. They just get more irritated as they come in and finally report them.
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HuwR
Forum Admin
United Kingdom
20584 Posts |
Posted - 11 February 2009 : 10:57:35
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your code won't let them unsubscribe with one click, it will take them to the forum where most likely they will have to try and remember their login details before they can do anything.
if these people are stupid enough to report you for sending something they asked for in the first place, they are extremely unlikely to use the unsubscribe link either.< |
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bobby131313
Senior Member
USA
1163 Posts |
Posted - 11 February 2009 : 11:05:24
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quote:
your code won't let them unsubscribe with one click,
Never said it would, I said my code was the next best thing.
quote:
if these people are stupid enough to report you for sending something they asked for in the first place, they are extremely unlikely to use the unsubscribe link either.
You're right. An unsubscribe link is a dumb idea.< |
Switch the order of your title tags |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 11 February 2009 : 11:31:12
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| He didn't say it was a dumb idea, just that the people who are complaining are likely to not use it. These are the same people complaining that the e-mails from the Jesus Joshua Google Group - which they subscribed to, and which has an unsubscribe link - are the same people complaining that we're spamming them.< |
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MaD2ko0l
Senior Member
United Kingdom
1053 Posts |
Posted - 11 February 2009 : 11:49:35
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couldnt it be coded liek some of the php borard where it will only send 1 notification until that post has been viewed/replyed by the subscriber?
or just disable the subscription feature if it is causing you that much trouble/time/effort< |
© 1999-2010 MaD2ko0l |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 11 February 2009 : 11:52:47
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quote:
Originally posted by MaD2ko0l
couldnt it be coded liek some of the php borard where it will only send 1 notification until that post has been viewed/replyed by the subscriber?
Someone's already coded a MOD for that. Its either posted somewhere around here or at SnitzBitz, I can't remember which. Found it: http://www.snitzbitz.com/mods/details.asp?Version=All&mid=219
quote:
Originally posted by MaD2ko0l
or just disable the subscription feature if it is causing you that much trouble/time/effort
That's just punishing the people who are intelligent enough to use it right.
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Edited by - AnonJr on 11 February 2009 12:00:49 |
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