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 Help: General / Classic ASP versions(v3.4.XX)
 Registration Mails Bounce - sometimes
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sunclad
Starting Member

17 Posts

Posted - 20 April 2007 :  00:36:50  Show Profile  Visit sunclad's Homepage
Not sure if others are seeing this or not.

I am running .05 for a while now.

(Haven't upgraded as yet to .06. I usually need quality time for upgrades because when I download and dearchive on my older Mac system, any filename over 32 characters is truncated. This forces me to have to rename files after loading them to the server end.)

Anyway, the current problem is when a person registers and the board sends a validation message by e-mail, sometimes the e-mail is bounced back with a non-descript error, though sometimes it says it cannot locate the destination domain.

Often these are coming back from AOL but I have experienced these from other domains.

These bounce back to the set address I have in the mail settings.

I then cut/paste the contents into a standard mail message and send it along to the registrant and with the exception of false addresses, the registration messages and link get through.

The problem is that this process delays registration by about 12-24 hours as it requires me to check mail.

The outgoing mail options I have in the pull-down menu are SA-SMTP and CDOSYS. I haven't really tried the SA-SMTP because for the majority of registrants, things work OK, or so it seems. Using CDOSYS seems to be working in general.

I cannot seem to identify what it is that SNITZ or my sending mail system is not doing that causes this.

Since *some* registrants get the confirmation OK (and I have tested it myself with test addresses) but others don't, but standard e-mail works, I am wondering if there is something the SNITZ board or CDOSYS is doing that causes this?

My web host won't be much help as running 3rd party software is pretty much up to me.

Open to suggestion.

DMK

AnonJr
Moderator

United States
5768 Posts

Posted - 20 April 2007 :  06:09:22  Show Profile  Visit AnonJr's Homepage
My best guess would be the problem is with your mail server, not Snitz. When I switched to a different server I found that fewer e-mails get black-holed. Just keep in mind that not all bounced e-mails are ones you want to push your address to if you know what I mean. Lastly, it could just be that their mailbox is full... and not all services are explicitly clear on that point. There was a MOD around to re-send the link from the forum, but you may want to square away any issues with your mail server first.
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pdrg
Support Moderator

United Kingdom
2897 Posts

Posted - 20 April 2007 :  08:23:16  Show Profile  Send pdrg a Yahoo! Message
I think your Snitz install is probably fine, or rather there's nothing you can change on the Snitz side of things to make it any different.

I suspect like Anon says, your mail is getting bounced for a zillion reasons, including the fact your mail provider may be on a spam blacklist for some reason, or that AOL etc have increased restrictions on incoming mail to avoid mail relay, or mismatching headers, or something silly.

Frankly, either way, you can blame it on the 17 out of every 20 emails that are junk mail, forcing ever more draconian measures, which bounces/deletes ever increasing numbers of real emails. Makes me weep. Nasty greedy people spoiling what was a perfectly decent protocol back in the nice old days of the web...
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