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clj
Junior Member
145 Posts |
 Posted - 05 September 2005 : 17:09:36
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Hiya
I wonder if anyone can help me, I'm tearing my hair out!
I've got a satellite broadband dish, with modem & router....
My PC connects to the network and the internet fine, however my laptop connects to the network but not the internet!!
On my laptop I can see the Belkin router admin and the status say it's connected to the internet but I can't ping any sites.
My firewall is turned off and I've reset the router and reconfigured everything. Earlier on, my laptop (Sony Vaio) was hanging on 'acquiring network address' so I wonder if it could be a problem with my network adapter?
Is there anything i could have overlooked or should I try downloading/reinstalling a new wireless adapter (and if so, where from?!)
Thanks so much if you have any ideas!
Clare |
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ruirib
Snitz Forums Admin
Portugal
26364 Posts |
Posted - 05 September 2005 : 18:49:28
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| Which Belkin router are you using? Does your portable computer network adapter get an IP address? Is the network adapter configured to get the DNS server info automatically? |
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Edited by - ruirib on 05 September 2005 18:58:44 |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 05 September 2005 : 21:55:58
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Do be careful if your router is assigning internal IP addresses... I don't know if its the same for satalite, but for some of the DSL providers here in NC, you need to set your internal IP addresses to a certain range otherwise things won't connect properly.
If you are willing to dig, you can usually find this info in the providers online help (yes, I am aware of the irony). For Sprint, I had to dig! |
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Gremlin
General Help Moderator
New Zealand
7528 Posts |
Posted - 06 September 2005 : 03:45:40
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Your internal IP address range shouldn't make any difference, if your routers configured properly your DSL provider will never see that range.
user ipconfig /all to take a look at the settings on the machine thats not working, make sure it is in fact getting an IP from your DHCP server and most of all make sure that there is a Gateway address being assigned. If the IP it's showing is in the 169.254.x.x range, then it's probably not getting the IP from the router as thats the default "microsoft" range that windows will assign when all else fails so to speak. |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 06 September 2005 : 06:08:02
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| Yeah it shouldn't, but it did. It was even in the documentation... such as the documentation was... (and boy was that ever a headache). |
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clj
Junior Member
145 Posts |
Posted - 06 September 2005 : 09:50:11
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Thanks for your replies!
I must admit some of what you've said has gone over my head, but i've done an ipconfig and this is the result on the laptop that's not working:
Connection-specific DNS suffix: (blank)
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default gateway: 19.168.2.1 (this looks like it could be wrong but I don't know how to change it!)
This is the result on the PC that is working:
Connection-specific DNS suffix: (blank)
IP Address: 192.168.2.34 (I remember setting this up with the router support people)
Subnet Mask: 255.255.255.0
Default gateway: 192.168.2.1
Could you be so kind as to offer me any more (novice level!) advice on how to sort this out?
Thanks so much! :-)
Clare |
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AnonJr
Moderator
United States
5768 Posts |
Posted - 06 September 2005 : 10:18:20
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Hmmm... Looks like everything should be working... The laptop and PC are both getting IP addresses from the router...
Just for clarification: You can connect from the Laptop to the PC and Router, but not to the internet?
Have you checked your ISP's website for resolving home networking issues? Sprint/Earthlink/Time Warner (the ISPs I've worked with so far) all have a document of some sort on thier site for resolving these sorts of things. (Some more clearly/obviously located than others  )
For instance: Sprint had a Linksys specific and a generic router setup FAQ for those using its DSL services. Even though I was setting up a Linksys router, only the steps in the generic documentatin worked... and it stated that the internal IP range had to be in (insert long boring tech manual paragraph to state what could have been said in two sentences). |
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clj
Junior Member
145 Posts |
Posted - 06 September 2005 : 11:00:03
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Thanks AnonJr, my ISP is Avonline and I have phoned them but my router is not one they are familiar with so they referred me to my own tech support (which is err... me!)
I've looked on their site but it's not overly helpful. They did get it all working when they installed it but I had problems (PC kept dropping the conn) and I've had to reset/reconfigure after I switched everything off during a thunderstorm!
I could phone the router support again but it's very difficult to get through (they are in India and there is no queueing system) - I will keep trying them.
In the meantime, can I just check - the Default gateway on the laptop is: 19.168.2.1 - shouldn't this be 192.168.2.1?
Thanks
Clare |
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kwhipp
Junior Member
United States
407 Posts |
Posted - 06 September 2005 : 11:09:33
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quote:
Originally posted by clj
In the meantime, can I just check - the Default gateway on the laptop is: 19.168.2.1 - shouldn't this be 192.168.2.1?
I'm not a guru but, I do know that your default gateway on the laptop is wrong and should be changed to 192.168.2.1. This should fix your problem. |
- Kevin |
Edited by - kwhipp on 06 September 2005 11:10:09 |
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clj
Junior Member
145 Posts |
Posted - 06 September 2005 : 11:16:37
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Hi kwhipp, yes I thought so too - any ideas how I change it?
AnonJr sorry not to clarify: I can connect from the laptop to the router and to the PC and to the wireless network, but not to the internet.
Thanks for helping guys, I am so grateful
Clare |
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rpainter
Junior Member
USA
153 Posts |
Posted - 06 September 2005 : 12:05:08
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| on the laptop, from a command prompt type ipconfig /release. This will release all of the IP information. Next do an ipconfig /renew. This should pull all of the correct information from the DHCP server. |
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clj
Junior Member
145 Posts |
Posted - 06 September 2005 : 12:29:40
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Thanks for the info :-)
I've tried ipconfig /release and got the following message:
"No operation can be performed on Local Area Connection while it has it's media disconnected"
Do you know what this means? Should I plug in the ethernet cable and try again?
Thanks, I feel so pleased I am so close to sorting this!!
Clare |
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ruirib
Snitz Forums Admin
Portugal
26364 Posts |
Posted - 06 September 2005 : 12:44:32
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clj,
You could define those settings directly, by editing the properties for the adapter. You can define both the DNS server and the gateway, in order to fix that situation. I don't like hardcoding those definitions, but I feel it can help you overcome your current problems. |
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davemaxwell
Access 2000 Support Moderator
USA
3020 Posts |
Posted - 06 September 2005 : 12:49:06
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| Depending on the company, there are specific settings at the ISP location that specifies whether or not the connection to the internet is allowed(ie one computer). I had to set the connection in the router itself, then adjust the other settings to allow the network to connect. |
Dave Maxwell
Barbershop Harmony Freak |
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clj
Junior Member
145 Posts |
Posted - 06 September 2005 : 12:50:27
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Thanks ruirib, how do I edit the properties for the adapter? (Is that the same as the router admin?)
Thanks!
(PS: Sometimes I use a vodafone card to connect my laptop to the internet so I don't want to do anything that may interfere with that) |
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clj
Junior Member
145 Posts |
Posted - 06 September 2005 : 12:58:57
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I tried ipconfig /release and then /renew with my laptop plugged into the network and it worked :-)
However I still can't connect to the internet wirelessly! :-(
(I have tried restarting my laptop)
Dave I'm really sorry but I'm not quite sure what you mean or how to set the connection in the router itself. Also I think the connection is fine as my PC and my neighbour's PC can get onto it wirelessly. It seems to me like it's a problem with my laptop.
Does anyone know what I can try now?
Thanks!
Clare |
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