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billybobrob
Starting Member
7 Posts |
 Posted - 29 November 2004 : 20:20:42
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No even the Pink Panther seems to be able to solve this so I'm throwing it open.
http://thetownend.com/forum/
Right this is what I want to happen:
User signs up
Receives an email
Clicks on the link
User is registered
*One user per-email address
What is actually happening:
User signs up
Receives a message that an email has been sent for them to sign up
*No email is ever received
The user appears under the pending users
When 'activated' by myself it states that another email is sent
*No email has actually been sent
The user becomes active and can post however they never find this fact out and await the email that never appears.
Ok here is the low down:
Select E-mail Component: Chili!Mail (Chili!Soft ASP)
E-mail Mode: ON
Require Unique E-mail: ON
E-mail Validation: ON
Restrict Registration: OFF
Require Logon for sending Mail: OFF
I have read that I should be able to approve members as well as activate on the pending screen however this is not an option that is avilible. Ideally I just want users to simply authenticate via email anyway.
Now I can actually email myself through the forum and when I used the same admin address for a test account things worked perfectly however all other users and test accounts to external addresses have never received notification.
I thought possibly I have the old mail server setting incorrect however if it is working on internal emails and to send mail via the forum then I presume it should be working.
All help appreciated.
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ruirib
Snitz Forums Admin
Portugal
26364 Posts |
Posted - 30 November 2004 : 00:14:56
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Just to make sure, when you registered with your admin email, you received the registration email without problem, was that it? The process does not complete to other email addresses, right?
You can email yourself through the forum, but can you email other users as well?
Have you talked with your host? It seems to me that your email server may be need some reconfiguring. |
Snitz 3.4 Readme | Like the support? Support Snitz too |
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billybobrob
Starting Member
7 Posts |
Posted - 30 November 2004 : 14:57:00
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quote:
Originally posted by ruirib
Just to make sure, when you registered with your admin email, you received the registration email without problem, was that it? The process does not complete to other email addresses, right?
You can email yourself through the forum, but can you email other users as well?
Have you talked with your host? It seems to me that your email server may be need some reconfiguring.
Hi,
That's right the admin email I registered with received the registration email without problem. But doesn't seem to work with external addresses.
Tested the old mail function from the forum and it does it appear that it only works again to the admin address.
Contacted the host and they claimed that there shouldn't be any probs with the setting.
Any ideas anyone? |
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ruirib
Snitz Forums Admin
Portugal
26364 Posts |
Posted - 30 November 2004 : 16:44:23
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I would say that's definitely an email server problem and not a code problem. The Snitz code does not make distinctions between destination email addresses! I would ask the host to explain the difference of behavior between different destination email addresses.
<edited the post, it was missing a word> |
Snitz 3.4 Readme | Like the support? Support Snitz too |
Edited by - ruirib on 30 November 2004 22:38:23 |
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Nikkol
Forum Moderator
USA
6907 Posts |
Posted - 30 November 2004 : 16:45:02
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| if you can send to your own domain address, but not to others, then it may be that your email server requires authentication to send. Better talk to your host again. |
Nikkol ~ Help Us Help You | ReadMe | 3.4.03 fixes | security fixes ~ |
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Podge
Support Moderator
Ireland
3776 Posts |
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billybobrob
Starting Member
7 Posts |
Posted - 01 December 2004 : 20:18:22
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Still no joy. 
Is it down to the old Chili!Mail (Chili!Soft ASP) not being supported? |
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ruirib
Snitz Forums Admin
Portugal
26364 Posts |
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Podge
Support Moderator
Ireland
3776 Posts |
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billybobrob
Starting Member
7 Posts |
Posted - 02 December 2004 : 20:56:12
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Thanks chaps. Not having any joy with the old host they seem to claim it should be working fine.
JUst one last throw of the dice here:
When a new user signs up it states an email has been sent to them. That's as I'd expect, so no problems.
Despite having Restrict Registration turned off the user appears within the pending list. Surely this shouldn't be happening?
When I then go to the pending list there is only the option to "activate account" no "approve account".
As I understand it by activating rather than approving members will never receive a confirmation email anyway.
Once the account has been activated (while I am logged in as admin) it then displays the message along the lines of account activated YOU may begin posting. Surely this should be the message displayed to a new user who has activated their account via the reg link in the emial?
On a side note what I have done is used the admin email address to open a new account for a standard test account user. Now as mentioned previously when I registered that user the email did actually arrive, although it was from and to the admin address.
Finally I can send emails to the standard test account opened with the admin address while logged in as the admin. The address states it's from yourmail@server.com.
Many thanks for all the help chaps and sorry to be a pain the ar.se it's just that I am expecting a high amount of users and individually activating accounts then manually informing them they can post is an ardous task I would rather avoid.
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Nikkol
Forum Moderator
USA
6907 Posts |
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Nikkol
Forum Moderator
USA
6907 Posts |
Posted - 02 December 2004 : 23:17:48
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also, you will only see the approve option if restrict restristration is on.
users will appear in the pending list if you have email validation turned on. that way, you know who has not validated their email. |
Nikkol ~ Help Us Help You | ReadMe | 3.4.03 fixes | security fixes ~ |
Edited by - Nikkol on 02 December 2004 23:20:20 |
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