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Alfred
Senior Member
USA
1527 Posts |
 Posted - 05 March 2003 : 14:40:07
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I have a premium brinkster account for my domain name, which has given occasional hang-up problems in the past, and I finally asked them to switch me to a new sever.
They did that 3 days ago, but after a brief period of uptime yesterday I can't access it again.
When I contact their tech support they give me standard answers that there is no problem with access from their end.
My pinging at my location now produces the old IP number again, and they claim that this is a "local DNS update" problem.
Who is responsible for the local update?
Am I getting the runaround from brinkster?
Frustrated, |
Alfred
The Battle Group
CREDO
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spyordie007
Junior Member
USA
408 Posts |
Posted - 05 March 2003 : 14:46:11
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not neccisarily, your ISP may be cashing it
an easy way to find out would be for one of us to try, what's the domain you want me to try and resolve? I'll give you the IP I get.
-Spy |
Power - The only narcotic controlled by the SEC, not the FDA.
Prosperity without pollution! The American Hydrogen Association - http://www.ahanw.org
Questions about Hydrogen? Post them on our forum - http://www.ahanw.org/forum |
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spyordie007
Junior Member
USA
408 Posts |
Posted - 05 March 2003 : 14:47:22
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if its ggholiday.com I'm getting:
66.70.10.18 |
Power - The only narcotic controlled by the SEC, not the FDA.
Prosperity without pollution! The American Hydrogen Association - http://www.ahanw.org
Questions about Hydrogen? Post them on our forum - http://www.ahanw.org/forum |
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Alfred
Senior Member
USA
1527 Posts |
Posted - 05 March 2003 : 15:36:35
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Yes, that is what I get as well.
According to brinkster it should be 66.70.10.13.
It was that for part of yesterday, and then went back to 18.
That means you cannot access my site either? http://www.ggholiday.com/bg/ |
Alfred
The Battle Group
CREDO
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spyordie007
Junior Member
USA
408 Posts |
Posted - 05 March 2003 : 15:44:41
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yup, and if I go the the "front page" http://www.ggholiday.com all I get is a "this site has not yet been setup" message.
Sounds like it's time for another call to Brinkster.
-Spy |
Power - The only narcotic controlled by the SEC, not the FDA.
Prosperity without pollution! The American Hydrogen Association - http://www.ahanw.org
Questions about Hydrogen? Post them on our forum - http://www.ahanw.org/forum |
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Alfred
Senior Member
USA
1527 Posts |
Posted - 05 March 2003 : 15:50:50
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That is how I spent all week, arguing with the bastards.
This is their polite response today: quote:
Hello.
I've checked the DNS configuration for your domain on both name servers and both are set to 66.70.10.13. This is a caching problem on your local computer or your ISP. This is beyond the control of Brinkster. Try pinging the domain from a computer other than yours and other than your ISP and you will be able to confirm this.
If I can help you with anything else, please let me know.
Kenneth Eriksen
Brinkster Inc.
-----Original Message-----
From: Alfred [mailto:alfred@ggholiday.com]
Posted At: Wednesday, March 05, 2003 2:40 PM
Posted To: PremiumSupport
Conversation: Server transfer confirmation
Subject: Re: Server transfer confirmation
I received yor note on Monday - we now have Wednesday and I still can't get on my site!
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Alfred
The Battle Group
CREDO
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spyordie007
Junior Member
USA
408 Posts |
Posted - 05 March 2003 : 16:03:56
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quote:
Kenneth-
In order to ensure that my ISP is not caching the DNS information I have had several people from other networks ping the web server to see what it resolves as. It appears that it is resolving as 66.70.10.18 from everywhere, could you please take this information to your server administrator to ensure that your DNS information is replicating correctly?
-Alfred
-Spy |
Power - The only narcotic controlled by the SEC, not the FDA.
Prosperity without pollution! The American Hydrogen Association - http://www.ahanw.org
Questions about Hydrogen? Post them on our forum - http://www.ahanw.org/forum |
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Alfred
Senior Member
USA
1527 Posts |
Posted - 05 March 2003 : 16:47:23
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Well, it is hard to keep a cool tone on day 3 without service, but I tried once more, using your reserved note.
Their live chat box is taking a break, and all I could do is leave a message.
Not that live chat is any better, giving the same canned answers.
I have been looking for a new web server for a while already, and should not have procrastinated, I guess.  |
Alfred
The Battle Group
CREDO
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Edited by - Alfred on 05 March 2003 16:49:00 |
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Doug G
Support Moderator
USA
6493 Posts |
Posted - 05 March 2003 : 18:18:40
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The authoritative name server for ggholiday.com, ns1.ewebcity.com, has the IP address as 66.70.10.18
Is this brinkster's DNS server? If not, you may need to access your registrar and fix the domain nameserver addresses. This problem may not be a brinkster problem.
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Doug G
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Computer history and help at www.dougscode.com |
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spyordie007
Junior Member
USA
408 Posts |
Posted - 05 March 2003 : 18:33:45
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quote:
Originally posted by Doug G
The authoritative name server for ggholiday.com, ns1.ewebcity.com, has the IP address as 66.70.10.18
Is this brinkster's DNS server? If not, you may need to access your registrar and fix the domain nameserver addresses. This problem may not be a brinkster problem.
Good point Doug, I was assuming that they registered the domain and that is their DNS server, but if it isnt dont waste your name with Brinkster because there wouldnt be anything they could do... 
-Spy |
Power - The only narcotic controlled by the SEC, not the FDA.
Prosperity without pollution! The American Hydrogen Association - http://www.ahanw.org
Questions about Hydrogen? Post them on our forum - http://www.ahanw.org/forum |
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Alfred
Senior Member
USA
1527 Posts |
Posted - 05 March 2003 : 19:01:25
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I wouldn't know, Doug, and they never brought it up.
I just checked with my registrar, which is Register.com, and my DNS is listed as ns1.ewebcity.com and ns2.ewebcity.com.
I would think that is the handle they gave me two years ago to enter at my registrar.
If that has to be changed, the least I would expect from them to instruct me to do so, after 3 days of frustration.
Does that have to do with this new path they mailed me: file://brink-premfs1/sites/premium3/myname?
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Alfred
The Battle Group
CREDO
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Edited by - Alfred on 05 March 2003 19:15:09 |
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Alfred
Senior Member
USA
1527 Posts |
Posted - 05 March 2003 : 19:59:45
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Epilogue.
I am posting this as a fair warning to anyone considering to do business with this server.
For anyone who still has doubts about brinkster's quality of service, here is a synopsis of what I went through recently.
For a whole week none of several accounts could be downloaded from the pop mail server of my domain, and they finally admitted that it was overloaded and offered to move me to a new one.
While this was done last Monday I also asked to have my web server switched, since Snitz frequently hung up on the one I was on.
They did, and confirmed the switch by mail a few hours later.
For the last three days I could not access my site, and every time I called or wrote them they claimed that they had no problem at their location, and it was "a local issue".
Frustrated, I tried tech support on live chat again tonight, and here is the transscript: quote:
Barry: Hello, How may I help you today?
wenzl: yes
Barry: I have been investigating this issue for you regarding the domain IP.
wenzl: this is day 3 without service, barry - I am furious!
Barry: It appears that the the name server settings reverted back to the old IP. I am deleting and recreating the records to ensure this does not happen again.
Barry: This should be resolved as soon as the servers have refreshed.
wenzl: Is ns1.ewebcity.com still your server?
Barry: I expect within a few hours.
Barry: ns1.ewebcity and ns2.ewebcity.com are the name servers.
wenzl: How does your company imagine to make good for this damage it caused me?
Barry: If you have any difficulty beyond this, let us know.
wenzl: ???
Barry: Try the domain now.
wenzl: On now - which makes me even madder if it was so easy to fix!
Barry: For some reason the pervious configuration was trying to maintain it's connection to the old IP address. This was not easy to fix, because the issue was not a visible one.
Barry: I had to delete all of the previous configurations and create them as new entries.
Barry: Is there anything else we can help you with today?
wenzl: But it took you a minute now, and I sat for 3 days without service. Your staff kept telling me Ishold see my ISP!!!
Barry: The solution was indeed finally resolved in the last few minutes, but I have been working on this issue over the last 2 hours which does not include the time my colleagues also spent trying to help you resolve this issue.
Barry: I am sorry you have experienced this difficulty.
wenzl: Just coincidence?
Barry: We have done everything we can to help you.
Barry: Is what just coincidence?
wenzl: Can you imagine the loss this could cause to a business?
wenzl: After 3 days that it was fixed now while I chat
Barry: We do not often recommend a server transfer unless there is certainty that there is an issue with the server that the account is on.
Barry: It was fixed now as a result of the time that has been spent on the issue as explained previously.
Barry: Is there anything else we can help you with today?
wenzl: Yes, and this was the case after a week of email blocking, and now another half week with the DNS problem
wenzl: I have lost more than the time involved here, and will draw my conclusions.
Barry: I believe we have done everything we can to help you. Is there anything else I can help with at this time?
wenzl: I was not the one who needed the help, it was caused at your end!
Barry: Is there anything else I can help with at this time?
wenzl: Please disconnect, thank you.
Barry: Thank you for chatting. If you have any further questions, please let us know.
Remarkable, how they dare offering to "help" me.
Do they mean to help me fix what they screwed up?
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Alfred
The Battle Group
CREDO
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Doug G
Support Moderator
USA
6493 Posts |
Posted - 05 March 2003 : 20:37:29
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No ISP bashing please.
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Doug G
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Computer history and help at www.dougscode.com |
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