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 Critical Memory Use Problem
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Reinsnitz
Snitz Forums Admin

USA
3545 Posts

Posted - 10 December 2002 :  07:31:41  Show Profile  Visit Reinsnitz's Homepage  Send Reinsnitz an AOL message  Send Reinsnitz an ICQ Message  Send Reinsnitz a Yahoo! Message
Subject: ISP Use
Date: Mon, 09 Dec 2002 13:51:47 -0800
From: "SBWH.com Support" <support@sbwh.com>

Hello from Santa Barbara.

We suggest Snitz to many clients for an easy forum, but we are seeing a lot of problems with the
database becoming unusable due to two users accessing it at once, or heavy load on the server.
Restarting IIS fixes this.

This weekend, Microsoft did a memory dump for us to find problems, and they said the snitz forum
is trying to access critical memory space, and having problems

Do you know about these issues, or have any ideas around them? We be happy to purchase support or
upgrades?

David
support@sbwh.com

Santa Barbara Web Hosting, Inc.
http://www.sbwh.com


Reinsnitz (Mike)

ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 10 December 2002 :  07:34:06  Show Profile  Send ruirib a Yahoo! Message
What Snitz version are they using?


Snitz 3.4 Readme | Like the support? Support Snitz too
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Gremlin
General Help Moderator

New Zealand
7528 Posts

Posted - 10 December 2002 :  07:47:47  Show Profile  Visit Gremlin's Homepage
Curious, and call me stupid If you want to :) but it just doesnt quite 'gel' for me, Snitz doesnt actually access any memory, its Microsofts own ASP, IIS, ADO, Windows Server technology doing all the memory accessing.


Kiwihosting.Net - The Forum Hosting Specialists
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D3mon
Senior Member

United Kingdom
1685 Posts

Posted - 10 December 2002 :  08:08:12  Show Profile  Visit D3mon's Homepage
I'm no expert, but maybe connection-pooling problem / reaching server's connection limit somehow?


Snitz 'Speedball' : Site Integration Mod : Friendly Registration Mod
"In war, the victorious strategist only seeks battle after the victory has been won"
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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 10 December 2002 :  09:05:49  Show Profile  Visit HuwR's Homepage
quote:
Originally posted by Gremlin

Curious, and call me stupid If you want to :) but it just doesnt quite 'gel' for me, Snitz doesnt actually access any memory, its Microsofts own ASP, IIS, ADO, Windows Server technology doing all the memory accessing.




I completely agree with Gremlin, Snitz does not access any memory it is purely an asp application.

This forum sits on a standard win2k server, it access a SQL server on a seperate machine which also has many other active databases, some more so than Snitz, I can categorically state that Snitz does NOT have any advers affect on the server and uses no more resources than any other NON Snitz site which also access the SQL database.

Having said that, I would also say that it is not suited to a server hosting 100's of sites, not that have any kind of traffic anyway but that is not really a Snitz issue, it is the way SQL and IIS deal with memory.

I have seen over 5000 concurrent users access a Snitz/SQL setup with no affect on any of the other sites sharing the servers.
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ruirib
Snitz Forums Admin

Portugal
26364 Posts

Posted - 10 December 2002 :  09:52:13  Show Profile  Send ruirib a Yahoo! Message
I agree with the comments both by HuwR and Gremlin, but I thought that the problem, although uncorrectly attributed to Snitz accessing restricted memory in that email, might be related to heavy server load posed by previous Snitz versions. Thus my question...


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dayve
Forum Moderator

USA
5820 Posts

Posted - 10 December 2002 :  10:25:20  Show Profile  Visit dayve's Homepage
Oddly enough I've been troubleshooting and huge memory leak problem on my server which requires me to restart every evening. I have 1.5 gigs of DDR PC2700 and during the course of the day it drops to 300 megs at its worst before restarting.

I am happy to report that I have eliminated Snitz and the Mods I have installed.

On a sad note, I still have not figured out why this is happening. I am going to do some major testing this weekend with a rebuild of the drive and try to eliminate any hardware problems that I may be having.

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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 10 December 2002 :  12:23:40  Show Profile  Visit HuwR's Homepage
ruirib,
Even the previous version did not consume excessive amounts of ram, I should know I host quite a few.

dayve,
does task manager not show you what is using the ram ?
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D3mon
Senior Member

United Kingdom
1685 Posts

Posted - 10 December 2002 :  12:34:40  Show Profile  Visit D3mon's Homepage
Maybe one of the more popular forums has all subscriptions turned on and the email component can't cope?


Snitz 'Speedball' : Site Integration Mod : Friendly Registration Mod
"In war, the victorious strategist only seeks battle after the victory has been won"
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Jeepaholic
Average Member

USA
697 Posts

Posted - 10 December 2002 :  14:08:51  Show Profile  Visit Jeepaholic's Homepage
It would be interesting to see Microsoft's proof to this claim:

"This weekend, Microsoft did a memory dump for us to find problems, and they said the snitz forum is trying to access critical memory space, and having problems"

Al Bsharah
Aholics.com

Jeepaholics Anonymous
Broncoholics Anonymous
Network Insight

Edited by - Jeepaholic on 10 December 2002 14:16:25
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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 10 December 2002 :  14:17:54  Show Profile  Visit HuwR's Homepage
quote:
Originally posted by D3mon

Maybe one of the more popular forums has all subscriptions turned on and the email component can't cope?



That is a possibility, but normally just stalls the asp engine, the mail components don't generally increase their ram usage the more mail they send, so it is not likely to be causing memory problems.


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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 10 December 2002 :  14:18:46  Show Profile  Visit HuwR's Homepage
quote:
Originally posted by Jeepaholic

It would be interesting to see Microsoft's proof to this claim:

"This weekend, Microsoft did a memory dump for us to find problems, and they said the snitz forum is trying to access critical memory space, and having problems"



My question to microsoft would be which one of your BUGS is allowing an ASP application to access critical memory areas
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@tomic
Senior Member

USA
1790 Posts

Posted - 10 December 2002 :  14:31:34  Show Profile  Visit @tomic's Homepage  Send @tomic an ICQ Message
quote:
Even the previous version did not consume excessive amounts of ram, I should know I host quite a few

This may or may not be true but I have letters from my host indicating that in their experience past versions consumed far more RAM than they should have. I wish I saved some links for you but I have seen similar statements elsewhere. It could be all the MODS people use and I'm sure that MODs are a major source of RAM issues but my host hinted that when they have a server resource problem and a user has a Snitz forum they check that account out first.

@tomic

SportsBettingAcumen.com
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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 10 December 2002 :  14:46:44  Show Profile  Visit HuwR's Homepage
nobody is denying that earlier versions could consume more memory than normal, but thatis not what is being said here

quote:

This weekend, Microsoft did a memory dump for us to find problems, and they said the snitz forum
is trying to access critical memory space, and having problems



plus as I said before, I have hosted this forum for quite some time, and am fully aware of the different memory requirements of the previous versions, but as I also said previously, it has NEVER caused a problem on any of my servers , if you are going to stuff say 200 sites on a server though, you are going to run in to problems even with low useage sites, just work it out, lets say it has 2Gb of ram (a rarity in web servers) remove about 200Mb for the system and divide by 200 it leaves about 9Mb of ram for each website, even for a website doing absolutely nothing at all that is very little.
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dayve
Forum Moderator

USA
5820 Posts

Posted - 10 December 2002 :  14:49:04  Show Profile  Visit dayve's Homepage
quote:
Originally posted by HuwR


dayve,
does task manager not show you what is using the ram ?



sure, I use task manager as well as another memory manager utility. The problem is that although I see how the ram is being distributed, I am not reallocating ram back when certain things are close/ended etc. my SQL Server is the biggest consumption of RAM, but I still have not figured out where I am losing the memory. I will lose about 5 megs of ram every 10-20 minutes that is unrecoverable, even with my memory manager.

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HuwR
Forum Admin

United Kingdom
20595 Posts

Posted - 10 December 2002 :  15:40:46  Show Profile  Visit HuwR's Homepage
dayve,

SQL server will take as much memory as it is set to have, it does not give it up readily even if it isn't useing it, so if it is consuming too much, set it a lower limit, although you may get performance issues if you do, by default SQL asigns 1024K for each querry, you could try reducing this to reduce your sql memory useage.

IIS is pretty much the same, but there is no way to limit how much it uses, other than setting low session timeouts etc.

what sort of amounts are we talking, and how much ram does your machine have ?
The SQL server here uses 1.5Gb of ram on its own, and would use more if i gave it to it.
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