While Snitz
is suitable for your client's
needs, it probably isn't suitable for their
wants as there's no sponsoring company like Canonical/Ubuntu. You're going to be hard pressed to get any kind of "commercial agreement with corresponding support" with any edition of Snitz from anyone.
I would let them know that there are a number of businesses that use Snitz as a commercial product, and that the support forums are no better or worse than you're likely to get from a company. (in a lot of cases, better than what you'll get from a company) In fact, I later found out that a commercial product I'd looked into instead of using my home-grown LMS had a 2-week outage and nobody answered the frantic calls from the three other educators I was talking to. Point being, a "commercial agreement" isn't always what its cracked up to be.
The image thing is best left alone.<